IT Integration Support Tech

Mister Car Wash; Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, vision, dental

Paid time off

401k

Modern office

On-site gym

Bike share

Game room

Wash club membership

Job summary

Mister Car Wash is seeking an IT Integration Support Tech to join our Headquarters team in Des Moines. You will install and configure store hardware, troubleshoot network issues, and coordinate with vendors for new and existing locations.

The role requires travel up to 50% nationwide, documentation maintenance, and collaboration with internal teams to ensure smooth IT integrations across sites.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in Information Technology or a related field, or equivalent experience preferred.
• 3+ years in IT support, field service, or hardware integration roles.
• Direct experience with POS systems, network equipment, and vendor coordination.
• Strong proficiency with Microsoft Office and remote support tools.

Responsibilities

• Store Integration & Equipment Installation: Support installation and configuration of hardware including workstations, kiosks, routers, and POS systems; Assist in coordination with vendors to ensure smooth acquisition and system launch; Participate in validation of equipment functionality post-installation.
• Technical Support & Troubleshooting: Resolve common hardware and network issues for both remote and onsite environments; Document technical issues and resolutions within the IT service platform; Escalate unresolved challenges to senior technicians or support leads.
• Project Execution & Documentation: Contribute to system testing, pre-installation preparation, and equipment staging; Assist in updating installation guides and basic infrastructure documentation; Offer input on process improvements related to integration workflows.
• Travel & Field Support: Travel locally and nationally to support installations and IT deployments; Adapt to changing schedules, including occasional evening and weekend assignments.

Skills

IT support

Field service

Vendor coordination

Microsoft Office

Remote support tools

POS systems

Network equipment

Education

High school diploma or GED

Bachelor's degree in IT or related field or equivalent experience

Tools

POS systems

Network equipment

Job description

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!

We wash cars for the fun of it. We put people first. We help turn jobs into careers.

We’re currently seeking an IT Integration Support Tech to join our Headquarters team!

The IT Integration Support Technician delivers technical support and infrastructure setup for new store locations and ongoing operations. Working closely with internal teams and vendors, this role performs hardware installations, provides troubleshooting assistance, and maintains documentation related to IT integrations. It requires strong foundational skills in network and device support, a customer-first mindset, and the ability to adapt in dynamic field environments.

What You Will Do

Store Integration & Equipment Installation

• Support installation and configuration of hardware including workstations, kiosks, routers, and POS systems
• Assist in coordination with vendors to ensure smooth acquisition and system launch
• Participate in validation of equipment functionality post-installation

Technical Support & Troubleshooting

• Resolve common hardware and network issues for both remote and onsite environments
• Document technical issues and resolutions within the IT service platform
• Escalate unresolved challenges to senior technicians or support leads

Project Execution & Documentation

• Contribute to system testing, pre-installation preparation, and equipment staging
• Assist in updating installation guides and basic infrastructure documentation
• Offer input on process improvements related to integration workflows

Travel & Field Support

• Travel locally and nationally to support installations and IT deployments
• Adapt to changing schedules, including occasional evening and weekend assignments

Note: The job duties above provide a general sense of the role; however, additional duties may be assigned as necessary.

How You Will Shine

Education

• High school diploma or GED required
• Bachelor's degree in Information Technology or a related field, or equivalent experience preferred

Experience

• 3+ years in IT support, field service, or hardware integration roles
• Direct experience with POS systems, network equipment, and vendor coordination
• Strong proficiency with Microsoft Office and remote support tools

Licenses/Certification (if applicable)

• CompTIA A +/CompTIA Data Sys/CompTIA Network + or Comparable

Ability to Travel

• Up to 50%

What motivates our team

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth.
• Modern office space in the heart of downtown Tucson.
• On-site Fitness Gym and Bike Share.
• Employee Game Room and Lounge.
• Free Unlimited Wash Club Membership.

Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.