IT Infrastructure & Systems Administrator

Kedrion Biopharma Inc.; Melville (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

Life and AD&D insurance

Paid holidays

PTO accrual

Job summary

Kedrion Biopharma Inc. is seeking an IT Systems Administrator to provide on-site and remote support, ensuring reliable IT operations, secure infrastructure, and excellent user experiences.

Based in Melville, NY, the role supports regional locations, manages access, infrastructure, and compliance with corporate IT standards. The ideal candidate will combine strong technical expertise with a customer-focused mindset in a fast-paced biopharma environment.

Qualifications

• Bachelor’s degree in Computer Science or related field, or equivalent education/experience.
• Minimum of three years of hands-on IT Service Desk and systems administration experience (L1-L3).
• Experience with Windows Server, Microsoft 365, Active Directory, networking, VLAN management, and endpoint support.
• Biotech/pharma industry experience preferred.
• Familiar with cGMP, GAMP5, CSV, MasterControl documentation practices preferred.
• Strong analytical, troubleshooting, organizational, prioritization and time management skills.
• Excellent written and verbal communication; able to explain tech to non-tech.
• Self-motivated, detail-oriented, and able to work independently in a team.

Responsibilities

• Provide timely and professional IT Service Desk support for on-site and remote users.
• Administer Microsoft 365, Active Directory, user accounts, MFA, access permissions, email, and collaboration platforms.
• Maintain Windows Server environments, OS, file/print services, integrations, and core infrastructure.
• Support virtualization, storage, backup, and disaster recovery.
• Monitor performance, hardware, backups, server resources, and critical processes.
• Install, configure, and maintain laptops, desktops, printers, phones, mobile devices, software, updates, antivirus, and system images.
• Support networking infrastructure: LAN/WAN, switches, VLANs, wireless APs, firewalls, routers, UPS, PDUs.
• Troubleshoot hardware, software, networking, email, client-server apps, VoIP, video conferencing, and office tools.
• Maintain inventory records for IT assets and lifecycle management.
• Create and maintain documentation for systems and procedures.

Skills

IT Service Desk

Windows Server administration

Active Directory

Networking

VLAN management

Endpoint support

Troubleshooting

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft 365

Remote access tools

Job description

Kedrion Biopharma Inc. is an international company that collects and fractionates blood plasma to produce and distribute plasma-derived therapeutic products for us in treating and preventing serious diseases, disorders and conditions such as Hemophilia, Primary Immune System Deficiencies and Rh-Sensitization.

Job Summary

Ready to keep critical systems running and make a real impact across a dynamic biopharma environment? We are seeking an IT Systems Administrator to provide on-site and remote technical support for end users while ensuring reliable IT operations, secure infrastructure services, and excellent user experiences. Based in Melville, this role supports regional locations and plays a key role in maintaining systems, administering user access, supporting infrastructure, and ensuring compliance with corporate IT standards, security requirements, and company procedures. The ideal candidate combines strong technical expertise with a customer-focused mindset and the ability to thrive in a fast-paced environment.

What you'll do

• Provide timely and professional support for IT Service Desk requests, delivering technical assistance to both on-site and remote users.
• Administer Microsoft 365, Active Directory, user accounts, multi-factor authentication, access permissions, email services, and collaboration platforms.
• Maintain Windows Server environments, operating systems, file and print services, system integrations, and supporting infrastructure.
• Support virtualization platforms, storage systems, backup environments, and disaster recovery processes.
• Monitor system performance, hardware availability, backup activity, server resources, and critical processes to proactively identify and resolve issues.
• Install, configure, deploy, and maintain laptops, desktop computers, printers, phones, mobile devices, software, security updates, antivirus solutions, and corporate-standard system images.
• Support networking infrastructure including LAN, WAN, internet connectivity, switches, VLANs, wireless access points, firewalls, routers, UPS units, PDUs, and related technologies.
• Troubleshoot a wide range of issues involving hardware, software, networking, email systems, client-server applications, VoIP phones, video conferencing solutions, and office automation tools.
• Maintain accurate inventory records for laptops, servers, networking equipment, and other IT assets in accordance with site and global procedures.
• Create and maintain documentation for systems, configurations, procedures, and support activities within designated document management systems.
• Coordinate with external vendors to support utility applications, manage issue resolution, and ensure activities are properly documented and tracked.
• Implement and maintain corporate infrastructure standards, security requirements, and IT procedures across supported facilities.
• Research technical issues, evaluate emerging technologies, and recommend improvements to server, network, endpoint, and infrastructure solutions.
• Travel to local supported sites as needed to provide technical support and complete assigned IT initiatives.
• Provide support during off-hours, emergency situations, and business-critical incidents when required to help ensure operational continuity.

Qualifications and need-to-know

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline; equivalent education and relevant experience may be considered.
• Minimum of three years of hands-on IT Service Desk and systems administration experience, including Level 1, Level 2, and Level 3 support responsibilities.
• Practical experience with Windows Server administration, Microsoft 365, Active Directory, networking, switching, VLAN management, and endpoint support.
• Experience within the biotechnology or pharmaceutical industry is preferred.
• Working knowledge of cGMP, GAMP5, Computer System Validation (CSV), and MasterControl documentation practices is preferred.
• Strong analytical, troubleshooting, organizational, prioritization, and time management skills with the ability to manage multiple competing priorities.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to both technical and non-technical audiences.
• Self-motivated, detail-oriented, and able to work independently while contributing effectively within a collaborative team environment.
• Demonstrated ability to research issues, evaluate options, develop practical solutions, and communicate recommendations in a clear, business-focused manner.

Employment eligibility verification will be required at the time of hire. This position does not offer visa sponsorship now or in the future.

Kedrion Biopharma Inc. is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all employment terms, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that salary ranges are calculated based off levels of: relevant experience, education, and certifications.

Kedrion Biopharma Inc. offers numerous benefits to our qualifying employees, including:

• Medical, vision and dental insurance
• Life and AD&D insurance
• Paid holidays
• PTO accrual
• and much more!

Please let us know if you would like further details regarding the benefits that we offer to our qualifying employees, and we would be glad to provide you with our full benefits guide, as well as answering any questions you may have!

If you require assistance with your employment application or need reasonable accommodations to perform job duties, please contact our Talent Acquisition team [e-mail] .

Kedrion Biopharma Inc. participates in E-Verify and provides the federal government with Form I-9 information to confirm employment authorization. For more information, please contact the Department of Homeland Security.