IT Infrastructure & Security Specialist

Global Blockchain Talent

Monroe (NC)

On-site

USD 65,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Glenmark Pharmaceuticals Inc., USA is seeking an IT Associate to provide day-to-day operational support for existing infrastructure services and desktop systems. Responsibilities include backup/restore, tape handling, inventory management, and maintaining service ticket records; monitoring IT networks, servers, and security systems; and assisting with virtualization and cloud services.

The role requires a Bachelor’s degree in IT, 3+ years in IT HelpDesk, and relevant certifications are

Qualifications

Bachelor’s degree in an Information Technology-related field (minimum four years of study).
3+ years of experience in IT HelpDesk.
Relevant certifications would be advantageous.

Responsibilities

Provide day-to-day operational support for existing infrastructure services and desktop support including tasks such as backup and restore, tape handling, inventory management, and maintaining service ticket records.
Provide first-level technical support for hardware, software, network, and server-related issues. Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
Administer and monitor LAN/WAN, Wi‑Fi networks, VPN connectivity, routers, switches, and firewalls. Install, configure, maintain, and monitor Windows and/or Linux servers.
Manage Active Directory, Group Policy, DNS, DHCP, file sharing, and user authentication services.
Create, modify, and manage user accounts, passwords, access permissions, and email accounts.
Monitor server performance, storage capacity, and system availability, and perform routine maintenance.
Install operating system updates, security patches, firmware updates, and antivirus solutions on endpoints and servers.
Perform server backups, data restoration, and support disaster recovery and business continuity processes.
Monitor network performance, identify bottlenecks, and resolve connectivity issues.
Maintain IT inventory, software licenses, asset records, and technical documentation.
Respond to help desk tickets and resolve issues within agreed service levels.
Coordinate with vendors for hardware repairs, server maintenance, and software licensing.
Implement and maintain cybersecurity controls, including endpoint protection, access control, and security monitoring.
Assist with virtualization platforms (VMware, Hyper‑V, or similar) and cloud services such as Microsoft 365 and Azure/AWS, where applicable.
Provide user training and guidance on IT systems, security awareness, and organizational IT policies.
User Account Management and Backup and Restoration