IT Infrastructure & Operations Manager — Policy & Planning

State-of-Washington-Liquor-and-Cannabis-Boar; Olympia (WA); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Vacation and Holidays

Tuition Waiver

Tuition reimbursement

Training and career development

Flexible/telework opportunities

Employee Assistance Program

Wellness program

Onsite fitness facility

Infants at Work Program

Free parking

Job summary

Washington State Liquor and Cannabis Board (WSLCB) Information Technology Services Division (ITSD) invites applications for an IT Infrastructure Ops Manager (Senior Manager) in Olympia, WA. This role oversees enterprise IT infrastructure, device management, and policy development, reporting to the CIO and coordinating with senior managers.

The position supervises four staff, drives cost-effective technology solutions, and ensures service levels meet agency needs.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 7+ years in infrastructure roles with leadership experience.
• 5+ years managing a technology team within a service model.

Responsibilities

• Lead and mentor a team delivering enterprise IT infrastructure services.
• Define and enforce operational policies and service levels.
• Plan procurements, vendor management and budget for the section.
• Coordinate with CIO and senior staff to align IT with agency goals.
• Develop roadmaps and ensure security and compliance across the stack.

Skills

IT leadership

Cloud & on-prem

Budget planning

Policy development

Education

Bachelor's Degree in Computer Science or Public Administration

Tools

Cloud platforms (AWS/Azure)

ITSM tools

NIST standards

Job description

Washington State Liquor and Cannabis Board (WSLCB) Information Technology Services Division (ITSD) invites applications for an IT Infrastructure Ops Manager (Senior Manager) in Olympia, WA. This role oversees enterprise IT infrastructure, device management, and policy development, reporting to the CIO and coordinating with senior managers.

The position supervises four staff, drives cost-effective technology solutions, and ensures service levels meet agency needs.