IT Infrastructure Manager/ Lead

Indigo Beam, LLC; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Indigo Beam Consulting in Dallas, TX seeks a hands-on Infrastructure Leader to stabilize and modernize our multi-plant IT infrastructure. You will own on-premises and hybrid Microsoft platforms, partner with MSPs/MSSPs, and drive measurable reductions in debt and risk while setting a practical, scalable strategy.

The role requires leadership accountability, troubleshooting expertise, and cross-location ownership of core infrastructure.

Qualifications

• Hands-on leadership and accountability for infrastructure stability.
• Experience managing MSPs/MSSPs and SLAs.
• Multi-location ownership of plant and HQ infrastructure.
• Ability to define phased, pragmatic infrastructure roadmaps.

Responsibilities

• Stabilize and modernize IT infrastructure across a multi-plant manufacturing environment.
• Own on-premises and hybrid Microsoft platforms with governance and performance focus.
• Partner with MSPs/MSSPs to ensure clear escalation paths and strong SLA delivery.
• Reduce technical debt and operational risk through remediation and standards.
• Define and execute infrastructure strategy with a practical, phased roadmap.

Skills

Hands-on leadership

Troubleshooting

Governance & SLAs

Cross-location coordination

Tools

Windows Server / Wintel

VMware

Veeam Backup & Recovery

SAN/NAS storage

Active Directory & Group Policy

Microsoft 365 / Exchange / SharePoint

Azure

Job description

About Us

Indigo Beam Consulting provides a common-sense approach to solving business problems through technology.

About Us

Indigo Beam Consulting provides a common-sense approach to solving business problems through technology.

Born out of Bluware Inc. which has been in business for twenty-seven years, Indigo Beam was conceived as a full-service business consulting company that deeply cares about creating technology solutions that are in harmony with the environments in which they exist.

We believe that for a technology solution to be sustainable, it must be congruent with the business processes it serves, indigenously maintainable, and cognizant of the unique traits of the organization which it calls home.

Location: Dallas–Fort Worth, TX (primary)

Travel: ~10% to Monett, MO and Lewisburg, TN

Employment Type: Full-time

Environment: Manufacturing | Multi-plant | MSP-supported

Overview

We are seeking a hands-on Infrastructure Leader (player–coach) to stabilize and modernize our IT infrastructure across a multi-plant manufacturing environment. This role owns on-premises and hybrid Microsoft platforms, partners closely with multiple MSPs/MSSPs, and drives measurable reduction of technical debt and operational risk—while setting a pragmatic, scalable infrastructure strategy.

Key outcomes

The Successful Candidate Will

• Take a hands-on approach early to stabilize and improve core infrastructure operations.
• Own and operate on-premises and hybrid Microsoft infrastructure (including governance, reliability, and performance).
• Manage and partner with multiple MSPs/MSSPs, ensuring clear escalation paths and strong SLA delivery.
• Reduce technical debt and operational risk through disciplined remediation and standards.
• Define and execute infrastructure strategy with a practical, phased roadmap (avoiding unnecessary complexity).

This role is not

• A pure cloud architect position
• A network-only role
• A helpdesk management role

Requirements

Infrastructure & Platforms

Hands-on Experience With

• Windows Server / Wintel environments (including legacy system remediation)
• VMware (VM lifecycle, performance tuning, patching, tooling hygiene)
• Backup & Recovery with Veeam
• Enterprise storage (SAN/NAS — HPE Nimble, StoreOnce, QNAP, or similar)
• Active Directory & Group Policy (identity hygiene)
• Operational ownership of Microsoft 365 / Exchange / SharePoint
• Azure infrastructure

Operating Model

• Experience working with MSPs / MSSPs (governance, escalation, SLAs)
• Multi-location infrastructure ownership (plants + HQ)
• Hands-on troubleshooting, plus leadership accountability

Nice to have

These matter, but do not require elite specialization.

• Networking (Cisco, WAN, SD-WAN) — operational leadership, vendor management
• Firewalls, VPN, security tooling — coordination with SOC/XDR/SIEM partners
• SQL Server administration (non-DBA) — able to collaborate with a DBA MSP
• Cloud exposure (Azure, Microsoft 365) — hybrid-first mindset
• BCDR strategy — planning, testing, confidence building