IT Infrastructure Manager

LITTLE TREES; City of Syracuse (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K Savings Plan & Match

Medical & Dental/Vision Insurance

Dependent Care Reimbursement

Flexible Spending Accounts

On-site Café & Fitness Center

Free family fitness memberships

Job summary

LITTLE TREES in Syracuse, NY is seeking a hands-on IT Infrastructure Owner to ensure day-to-day operation, reliability, security, and performance of the network and business-critical systems.

You will own servers and network across sites, coordinate with IT Specialists and MSPs, oversee patching, disaster recovery plans, and on-call after hours. Occasional travel to Watertown, NY for orientation and monthly travel is required.

Qualifications

• 5+ years of experience administering and supporting Windows server environments and network infrastructure.
• Strong working knowledge of Windows Server operating systems (e.g., Windows Server 2019 or later).
• Experience with virtualization technologies such as VMware or Hyper‑V.
• Ability to communicate technical information to a wide range of end-users.
• Travel to the Corporate Office in Watertown, NY for orientation, then ~4 days/month travel.

Responsibilities

• Own the day-to-day operation of all servers by monitoring system performance, configuration, maintenance, and repair.
• Plan and perform routine system maintenance and patching; coordinate scheduling with IT Specialists and vendors.
• Own and manage the network and all related components across various sites including switching/VLANs, Wi-Fi, firewalls, and VPNs.
• Define and implement company standards for hardware/software deployment and lifecycle management.
• Maintain licensing compliance and software/hardware support agreements.
• Document downtime and equipment malfunctions; coordinate with MSPs on troubleshooting and updates.
• Ensure availability and performance of mission-critical resources; test disaster recovery plans annually.
• Provide guidance and knowledge transfer to IT staff; on-call for after-hours issues.

Skills

Windows Server Admin

Network infrastructure

VMware

Hyper-V

Communication skills

On-call support

Tools

VMware

Hyper-V

Job description

This is a hands-on technical owner responsible for the day-to-day operation, reliability, security, and performance of the network infrastructure and business-critical systems. This role serves as the primary point of accountability for assigned infrastructure platforms, partnering with IT Specialists and managed service providers to complete work when needed.

Responsibilities:

• Own the day-to-day operation of all servers by monitoring system performance, configuration, maintenance, and repair
• Plan and perform routine system maintenance and patching; coordinate scheduling and execution with IT Specialists and vendors as needed
• Own and manage the network and all related components across various sites, including switching/VLANs, Wi‑Fi, firewalls, and site‑to‑site VPNs
• Help define and implement company standards for the selection, configuration, deployment, and lifecycle management of business‑critical systems, network infrastructure, and software
• Maintain compliance with software licensing, and software/hardware support agreements
• Maintain records of system downtime and equipment malfunction
• Coordinate with managed services providers and IT Specialists on troubleshooting, monitoring, and updating systems and software
• Maintain availability and acceptable levels of performance of mission‑critical resources
• Update, maintain, and test (annually) disaster recovery plans and procedures
• Provide guidance, mentoring, and knowledge transfer to IT Specialists and other team members; document standards and procedures
• On call for after‑hours issues

Required Skills and Experience:

• 5+ years of experience administering and supporting Windows server environments and network infrastructure.
• Strong working knowledge of Windows Server operating systems (e.g., Windows Server 2019 or later).
• Experience with virtualization technologies such as VMware or Hyper‑V.
• Ability to communicate technical information, both verbal and written, to a wide range of end‑users.
• Travel to the Corporate Office in Watertown, NY for the first month of orientation, followed by routine travel to the Corporate Office an average of 4 days per month.

Benefits include immediate eligibility in 401K Savings Plan & Match, Medical & Dental/Vision Insurance, weekly Dependent Care Reimbursement, Health & Dependent Care Flexible Spending Accounts, on‑site Café & Fitness Center and free family fitness memberships.

Equal Opportunity Employer
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