Infrastructure Management Technician

Vertiv; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Vertiv is looking for an experienced Infrastructure Management Technician in Cincinnati, Ohio. In this role, you will configure and maintain monitoring systems crucial for supporting critical infrastructure and data center clients.

You will carry out preventive maintenance, respond to emergencies, and ensure excellent communication with customers. Candidates should have a Bachelor's degree in a related field and 4+ years of experience.

This position may require travel and involves physical demands, such as lifting up to 50 pounds.

Qualifications

• 4+ years of hands-on networking and infrastructure experience.
• Ability to read and interpret electrical line diagrams and blueprints.
• Familiarity with real-time monitoring systems test equipment.

Responsibilities

• Perform installation and preventive maintenance on monitoring systems.
• Provide accurate and timely communication to customers.
• Respond to emergency calls at customer requests.

Skills

Networking

Communication skills

Self-motivation

Analytical skills

Education

Bachelor’s degree in electronics/networking/information technology or military training

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Description

The Infrastructure Management Technician will configure monitoring systems to support our growing critical infrastructure and data center clients. They will perform installation, preventive maintenance, scheduling service for monitoring systems that support our power and cooling equipment.

Responsibilities

• Optimizing Performance
• Configuration Management (Planning and Managing Processes)
• Asset Management (Managing Physical Assets)
• Real-time Monitoring
  • Real Time Monitoring products include SiteScan, Alber Battery Monitors, Nform, Communication Cards, Rack Monitoring Solutions and Remote Monitoring offerings. The IMT is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
• Render technical on-site and phone assistance to customers.
• Perform general and preventive maintenance on monitoring systems.
• Respond to emergency calls at customers request.
• Strive to provide all customers a 'first time fix' for their equipment.
• Provide accurate and timely communication to internal and external customers.
• Keep current on safety field change notices and service tips.
• Provide accurate and timely reporting of time cards, expense reports, etc.
• Abide by CoHE (Control of Hazardous Energy) standards.
• Adhere to work hours policy guidelines – "14 hours rule".
• Must wear appropriate PPE (personal protective equipment) as per company guidelines and accordance with job duties.
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Qualifications

• Bachelor’s degree in electronics, networking and/or information technology or military training preferred.
• 4+ years of hands on networking and infrastructure experience.
• Familiarity with real-time monitoring systems test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Ability to evaluate the operating conditions of equipment.
• Standard computer skills including Microsoft Outlook, Word, and Excel.
• Clear, concise, written, and verbal communication skills.
• Ability to interact comfortably with all levels of internal and external customers.
• Self-motivated and ability manage own schedule.
• Timecards, expense reports, mileage reports, ticket closure, forms and more.
• Valid driver’s license.
• Must be at least 18 years old.

Physical & Environmental Demands

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Time Travel Required

25%

Work Authorization

Qualified only for those legally authorized to work in United States. No sponsorship available.

Note: Accommodations

Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.