IT Infrastructure Manager

LITTLE TREES; City of Watertown (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401K Savings Plan & Match

Medical & Dental/Vision Insurance

Dependent Care Reimbursement

Flexible Spending Accounts

On-site Café & Fitness Center

Free family fitness memberships

Job summary

LITTLE TREES in Watertown, NY is seeking a hands-on technical owner to run day-to-day operations of our server and network infrastructure, ensuring reliability, security, and performance across multiple sites.

The role partners with IT specialists and MSPs, manages patching, DR plans, and on-call support, and requires 5+ years in Windows server and network administration, plus virtualization with VMware/Hyper-V.

Qualifications

• 5+ years of experience administering and supporting Windows server environments.
• Strong working knowledge of Windows Server operating systems (e.g., Windows Server 2019+).
• Experience with virtualization technologies such as VMware or Hyper‑V.
• Ability to communicate technical information, both written and verbal, to end-users.

Responsibilities

• Own day-to-day operation of all servers, monitoring performance, configuration, maintenance, and repair.
• Plan and perform routine system maintenance and patching; coordinate with IT Specialists and vendors as needed.
• Own and manage the network across sites, including switching/VLANs, Wi‑Fi, firewalls, and site-to-site VPNs.
• Help define and implement standards for selection, configuration, deployment, and lifecycle management of business-critical systems and network infrastructure.
• Maintain compliance with software licensing and support agreements.
• Maintain records of downtime and equipment malfunctions.
• Coordinate with MSPs and IT Specialists on troubleshooting, monitoring, and updates.
• Maintain availability and performance of mission-critical resources.
• Update, maintain, and test disaster recovery plans and procedures annually.
• Provide guidance and mentoring to IT Specialists; document standards and procedures.
• On-call for after-hours issues.

Skills

Windows Server administration

Networking

VMware/Hyper-V

Technical communication

Job description

This is a hands-on technical owner responsible for the day-to-day operation, reliability, security, and performance of the network infrastructure and business-critical systems. This role serves as the primary point of accountability for assigned infrastructure platforms, partnering with IT Specialists and managed service providers to complete work when needed.

Responsibilities

• Own the day-to-day operation of all servers by monitoring system performance, configuration, maintenance, and repair
• Plan and perform routine system maintenance and patching; coordinate scheduling and execution with IT Specialists and vendors as needed
• Own and manage the network and all related components across various sites, including switching/VLANs, Wi‑Fi, firewalls, and site-to-site VPNs
• Help define and implement company standards for the selection, configuration, deployment, and lifecycle management of business-critical systems, network infrastructure, and software
• Maintain compliance with software licensing, and software/hardware support agreements
• Maintain records of system downtime and equipment malfunction
• Coordinate with managed services providers and IT Specialists on troubleshooting, monitoring, and updating systems and software
• Maintain availability and acceptable levels of performance of mission-critical resources
• Update, maintain, and test (annually) disaster recovery plans and procedures
• Provide guidance, mentoring, and knowledge transfer to IT Specialists and other team members; document standards and procedures
• On call for after-hours issues

Required Skills and Experience

• 5+ years of experience administering and supporting Windows server environments and network infrastructure.
• Strong working knowledge of Windows Server operating systems (e.g., Windows Server 2019 or later).
• Experience with virtualization technologies such as VMware or Hyper‑V.
• Ability to communicate technical information, both verbal and written, to a wide range of end-users

Benefits include immediate eligibility in 401K Savings Plan & Match, Medical & Dental/Vision Insurance, weekly Dependent Care Reimbursement, Health & Dependent Care Flexible Spending Accounts, on-site Café & Fitness Center and free family fitness memberships.

Equal Opportunity Employer
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