IT Infrastructure Engineer

Fora Financial LLC; New York (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

401K Match

Life Insurance

Healthcare

Dependent Care FSA

Advancement opportunities

Year-end bonus eligibility

Job summary

Fora Financial LLC is seeking an IT Infrastructure Engineer to provide tiered support, guide junior staff, and collaborate across IT teams. The role emphasizes administration of enterprise platforms, incident response, and technical documentation.

Candidates should have a Bachelor's degree or equivalent, 5–7 years in support, strong networking knowledge, and excellent customer service skills. The position is US-based, with visa sponsorship not available, and offers advancement opportunities.

Qualifications

• Bachelor's degree or equivalent experience.
• 5–7 years working in support and support management.
• Collaborative and willing to work as a team.
• Mentoring and training skills.
• Solid working knowledge of computer hardware and networks.
• Proficient written and verbal communication; can create technical docs.
• Organized with strong time management and attention to detail.
• Customer service and problem-solving skills.

Responsibilities

• Provide support and guidance to level I technicians for complex problems.
• Collaborate with IT staff on projects and support initiatives.
• Manage departmental activities per SLA/OLA agreements.
• Oversee daily management of enterprise platforms focusing on config, performance, and resources.
• Coordinate 7x24x365 incident response within scope and timelines.
• Communicate effectively with users throughout issue resolution.
• Maintain records of issues and resolutions using the ticketing system.
• Work on ServiceDesk, IT systems, networks, and security projects as assigned.

Skills

Customer service

Problem solving

Team collaboration

Mentoring and training

Documentation

Independent work

Communication

Time management

Analytical skills

Network protocols (L1-L3)

Education

Bachelor's degree or equivalent experience

Tools

Office 365

Azure

Palo Alto Prisma

Ticketing system

Job description

A Day in the Life of an IT Infrastructure Engineer:

• Provide support and guidance to level I support technician(s) for complex problems and issues
• Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support
• Manages departmental activities in support of internal & external customers per SLA’s (Service Level Agreements) & OLA’s (Operational Level Agreements).
• Oversee the daily management of enterprise class computing platforms with a focus on configuration management, performance/availability and resource management.
• Coordinate and maintain a 7X24X365 support function that responds to incident notification within 15 minutes of every occurrence within the department’s scope.
• Provide excellent Customer Service by effectively communicating with users throughout resolution process
• Maintains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system
• Works on ServiceDesk, Information Technology systems, Networks, Security and other administrative related projects as assigned

What You Have:

• Bachelor's degree or equivalent experience
• 5 – 7 Years working of experience in support and support management
• Collaborative and willing to work as a team
• Mentoring and training skills
• Solid working knowledge of computer hardware, Office 365, Azure, Palo Alto Prisma and strong technical acumen in Network protocols (layer 1-3)
• Ability to work independently
• Proficient verbal and written communication skills and the ability to create technical documents.
• Must be organized and detail oriented.
• Strong customer service and problem-solving skills
• Excellent time management skills, ability to multi-task and prioritize work
• Strong communication, interpersonal and analytical skills to effectively collaborate, build relationships and manage change

Base Salary Range:

$100,000-$110,000

**This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US.

Our Commitment to Inclusion

We know that confidence gaps and imposter syndrome can get in the way of meeting amazing candidates.

We welcome candidates from all backgrounds — whether you're self-taught, a career changer, a military veteran, a bootcamp graduate, returning to the workforce after caregiving, or a former founder.

The Benefits of Working for Fora Financial:

• A good work/life balance
• 401K Match
• Life Insurance at No Cost to Employees
• Health Care and Dependent Care Flexible Spending
• Opportunity for Advancement
• Year End Bonus Eligibility

Fora Financial is a technology-enabled leading provider of flexible financing to small and medium sized businesses. Since our inception in 2008, we have supported more than 55,000 merchants nationwide with over $5 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash flow gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, Fora Financial is able to deliver capital to our customers via a streamlined and simple process that can be completed in as little as 24 hours, compared with the weeks or even months it often takes for a business to receive a bank loan.

Over the past seventeen years, Fora Financial has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees. Fora Financial prides itself on being a partner-centric organization, offering a customized funding approach, collaborating with our small-business customers to understand their needs in a dynamic and ever-changing economic environment.

While we work very hard, we do not take ourselves too seriously. We enjoy a family-like camaraderie that fosters a passion for success in each Fora Financial Team member.

Equal Opportunity Statement

Fora Financial is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status under local, state, or federal law. Fora Financial provides reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodations due to a disability during the application process, please contact [e-mail].