IT Infrastructure Engineer

RNA Rentokil North America; California (MO); Hybrid; USD 51,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Vacation & sick days

Tuition reimbursement

Job summary

Rentokil North America is seeking to support global IT infrastructure services within the GOCC framework, delivering incident response and proactive maintenance for hosted services.

The role focuses on storage and VMware management, proactive monitoring, and efficient problem resolution to ensure service reliability across multiple regions.

Qualifications

• Experience with enterprise infrastructure operations is required.
• Maintenance and monitoring of large-scale infrastructure environments.
• Knowledge of standard backup and recovery processes is beneficial.

Responsibilities

• Operates and manages storage and VMware infrastructure to underpin delivery of hosted services.
• Monitor the estate and ensure high availability of services.
• Carry out incident management using the Service Now tool.
• Install or remove hardware and/or software using provided instructions and tools.
• Document results in accordance with procedures.
• Contribute to investigations of problems and faults in installations.

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.

We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries.

We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the Rentokil Initial businesses.

Operating within the Rentokil Initial IT Service Management (ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.

Responsibilities

• Operates and manage storage and Virtual (VMware) infrastructure to underpin delivery of the hosted services
• Monitor the estate and ensure proactive measures are taken to ensure high availability of services
• Carry out incident management using the Service Now tool
• Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools
• Documents results in accordance with agreed procedures
• Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations
• Uses system management software and tools to collect agreed performance statistics
• Carries out agreed system software maintenance tasks
• Carries out agreed operational procedures, including network configuration, installation and maintenance
• Uses network management tools to collect and report on network load and performance statistics
• Contributes to the implementation of maintenance and installation work
• Uses standard procedures and tools to carry out defined system backups, restoring data where necessary
• Identifies operational problems and contributes to their resolution
• Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage
• Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure

Desired experience

• Demonstrates a passion for world class infrastructure technology operations
• Demonstrates excellent analytical problem solving abilities
• Monitoring of a medium to large scale infrastructure environment
• Ability to install, configure and maintain infrastructure systems and solutions to specification
• Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard
• Basic knowledge of one or more of the following products/solutions: Hypervisor - VMware vSphere Storage - vSAN Recovery Services - Veeam and Zerto Platforms - Windows Server and Linux Red Hat End User Compute - Citrix XenApp Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks

Base Pay Range Yearly: $51,000.00 - $83,500.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer.

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

which includes:

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.