IT Infrastructure Engineer

Terminix; San Francisco (CA); On-site; USD 51,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation days

Floating holidays

Job summary

Rentokil North America, Inc. is seeking an IT Operations professional to manage storage and VMware infrastructure powering our hosted services. Based in San Francisco, you will support global infrastructure incidents and operate within the ITSM framework.

You will monitor the estate, perform backups, configure storage, and assist with incident resolution using ServiceNow. The role emphasizes reliability, high availability, and proactive problem-solving to keep our applications running smoothly.

Qualifications

• Passion for world-class infrastructure technology operations.
• Strong analytical problem solving abilities.
• Experience monitoring a medium to large-scale infrastructure environment.
• Ability to install, configure and maintain infrastructure systems and solutions to specification.
• Excellent attention to detail and quality in task execution.
• Familiarity with VMware vSphere, vSAN, Veeam, Zerto, Windows Server, Linux, Citrix XenApp and Cisco networking.

Responsibilities

• Operate and manage storage and VMware infrastructure to underpin delivery of the hosted services.
• Monitor the estate and ensure high availability of services.
• Carry out incident management using the Service Now tool.
• Install or remove hardware and/or software, and document results per procedures.
• Contribute to investigations of problems and faults concerning installations.
• Use system management tools to collect performance statistics and carry out maintenance tasks.
• Configure and maintain storage allocation and related procedures.
• Identify operational problems and contribute to their resolution.

Skills

Infrastructure operations

Problem solving

VMware vSphere

vSAN

Veeam

Zerto

Windows Server

Linux Red Hat

Citrix XenApp

Cisco networking

Monitoring

ServiceNow

Tools

ServiceNow

Monitoring tools

Storage management tools

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Day to day management of global IT infrastructure services underpinning our business services and providing global infrastructure operations support to the Rentokil Initial businesses. Operating within the Rentokil Initial IT Service Management (ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents and problems.

Responsibilities

• Operates and manage storage and Virtual (VMware) infrastructure to underpin delivery of the hosted services
• Monitor the estate and ensure proactive measures are taken to ensure high availability of services
• Carry out incident management using the Service Now tool
• Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and tools. Documents results in accordance with agreed procedures.
• Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations.
• Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
• Carries out agreed operational procedures, including network configuration, installation and maintenance.
• Uses network management tools to collect and report on network load and performance statistics.
• Contributes to the implementation of maintenance and installation work.
• Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies operational problems and contributes to their resolution.
• Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.
• Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the agreed operational procedure.
• Identifies operational problems and contributes to their resolution.

Desired experience

• Demonstrates a passion for world class infrastructure technology operations.
• Demonstrates excellent analytical problem solving abilities.
• Monitoring of a medium to large scale infrastructure environment.
• Ability to install, configure and maintain infrastructure systems and solutions to specification.
• Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard.
• Basic knowledge of one or more of the following products/solutions:
  • Hypervisor - VMware vSphere
  • Storage - vSAN
  • Recovery Services - Veeam and Zerto
  • Platforms - Windows Server and Linux Red Hat
  • End User Compute - Citrix XenApp
  • Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks

Base Pay Range

Yearly: $51,000.00 - $83,500.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.