Commercial Service Manager

The Terminix International Company Limited Partnership; United States; On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Tuition reimbursement

Job summary

The Terminix International Company Limited Partnership is seeking a Branch Service Department Supervisor to direct staff and ensure quality service to customers. The role emphasizes leading and motivating the team while upholding safety and company standards.

Responsibilities include ongoing training, examining pest control work, handling customer complaints, and maintaining route coverage and inventory. This position requires a valid driver’s license and a GED or higher education.

Qualifications

• HS diploma or GED required.
• Valid driver’s license from state of residence required.
• 1–2 years related experience preferred.
• Ability to read and interpret safety rules and operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to perform basic math and geometry tasks.
• Knowledge of dry chemicals and pesticides.
• Familiar with DOT rules and regulations.

Responsibilities

• Directs, monitors, and motivates staff of the branch service department to provide quality service to all customers.
• Provides continued, up-to-date training of branch service and sales personnel.
• Inspects termite and pest control work to ensure compliance with company standards.
• Responds to customer complaints.
• Contacts pending cancellations to retain accounts.
• Maintains awareness of customers remaining to be serviced in the month.
• Takes responsibility of servicing pest routes when necessary.
• Maintains inventory.

Skills

Leadership

Customer service

Training

Communication

Problem solving

Education

HS diploma or GED

2-year degree preferred

Job description

Position Overview

Directs staff of Service Department in branch to provide quality service to all customers.

Job Responsibilities

• Directs, monitors, and motivates staff of the branch service department to provide quality service to all customers.
• Provides continued, up-to-date training of branch service and sales personnel.
• Inspects termite and pest control work done by the branch personnel to ensure compliance with company standards.
• Responds to customer complaints.
• Contacts pending cancellations in an attempt to retain account.
• Maintains current awareness of number of customers remaining to be serviced in the month.
• Takes responsibility of servicing pest routes when necessary.
• Maintains inventory.

Job Requirements

• High school diploma or general education degree (GED)
• Must possess a valid driver's license from state of residence 2 or 4 year degree strongly preferred
• 1-2 years related experience preferred
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organizations.
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of dry chemicals and pesticides.
• Familiar with Department of Transportation (DOT) rules and regulations.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally. Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion. Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion. Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet. Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force. Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles. Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips. Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces. Incumbent is required to have: Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, and to determine the accuracy, neatness, and/or thoroughness of work assigned , or make general observations of facilities or structures (i.e., inspection). Visual acuity to operate motor vehicles or equipment. Incumbent will be subject to: Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions. Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat. Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation. Exposure to animals and insects. Meet physical requirements and/or pass medical certification in compliance with state and/or federal regulatory requirements and company safety policies relating to carrying and wearing personal protective equipment (PPE), including, but not limited to an OSHA compliant respirator. Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.

Base Pay Range

Yearly: $57,000.00 - $92,000.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

We are looking for individuals who want to make a difference where our customers live and work.

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.