IT Infrastructure Associate – Nashville HQ

Hankook Tire Co.; Nashville (TN); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Ten paid holidays

Employee discounts on tires

Job summary

Hankook Tire & Technology seeks an IT Infrastructure Associate for our North American Headquarters in Nashville, TN. This in-person role helps maintain servers, networks, and user devices while gaining hands-on experience with virtualization and Microsoft 365.

You will troubleshoot issues, support IT projects, and collaborate with internal teams and vendors to improve processes and security, delivering reliable technology services to colleagues.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field preferred.
• Equivalent education and/or relevant IT experience may be considered.
• 0–3 years of experience in IT, including experience with technical support, network operations, infrastructure, or related areas.

Responsibilities

• Troubleshoot and resolve hardware, software, network, and telecommunications issues in a timely manner.
• Provide technical support to employees for computers, network connectivity, software applications, and telecommunications systems.
• Monitor network traffic and infrastructure performance and elevate issues as appropriate.
• Support and maintain Windows and Linux server environments.
• Assist with the administration and support of Microsoft 365 applications and services.
• Support VoIP and other telecommunications systems.
• Assist with the installation, configuration, maintenance, and troubleshooting of IT hardware, software, and network equipment.
• Assist with the monitoring and maintenance of network infrastructure, including LAN/WAN connectivity.
• Support virtualization technologies and related infrastructure.
• Assist with IT infrastructure projects, including implementation, testing, documentation, and ongoing support.
• Maintain accurate records of IT equipment, systems, configurations, and support activities.
• Order and coordinate IT equipment and supplies as needed.
• Collaborate with internal departments, vendors, and external support partners to resolve issues and support IT initiatives.
• Identify opportunities to improve IT processes, systems, and the employee technology experience.
• Stay current with emerging technologies, IT best practices, and relevant security practices.
• Perform other duties and responsibilities as assigned by Management.

Skills

Interpersonal skills

Customer service

Troubleshooting

Communication skills

PC hardware

Networking basics

Windows Server

Linux Server

Microsoft 365

Teamwork

Bilingual English/Korean

Education

Bachelor's degree in Computer Science or IT

Equivalent education/experience

0–3 years IT experience

Tools

Microsoft 365

Virtualization

VoIP systems

Linux server environments

Windows server

Job description

Hankook Tire & Technology seeks an IT Infrastructure Associate for our North American Headquarters in Nashville, TN. This in-person role helps maintain servers, networks, and user devices while gaining hands-on experience with virtualization and Microsoft 365.

You will troubleshoot issues, support IT projects, and collaborate with internal teams and vendors to improve processes and security, delivering reliable technology services to colleagues.