IT Infrastructure Analyst (IIS04P)

Arkansas Department of Energy & Environment; Little Rock (AR); On-site; USD 66,000 - 108,000; Full time

Job summary

Arkansas Department of Energy & Environment seeks an IT Infrastructure Analyst to design, implement, and maintain agency IT infrastructure, ensuring reliability, security, and efficiency in Little Rock, AR. Responsibilities include managing servers, networks, and storage while driving performance enhancements.

The role emphasizes troubleshooting, cross-team collaboration, and proactive improvements, with opportunities to mentor junior IT staff and support disaster recovery planning.

Qualifications

• Strong analytical and troubleshooting skills to resolve infrastructure issues.
• Excellent communication and collaboration skills across teams.
• Proactive mindset with focus on continuous improvement.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Design, configure, and maintain information technology infrastructure, including servers, networks, and storage systems.
• Monitor system performance and ensure uptime and availability of infrastructure components.
• Troubleshoot and resolve hardware, software, and network issues to minimize downtime.
• Evaluate existing infrastructure and recommend upgrades or improvements supporting growth and efficiency.
• Implement and maintain security measures to protect infrastructure from threats.
• Document infrastructure configurations, procedures, and changes for records.
• Support disaster recovery and backup strategies to safeguard data integrity.
• Collaborate with IT teams, vendors, and staff on infrastructure projects.
• Research emerging technologies and assess their potential impact on infrastructure.
• Provide support and training to end-users and junior IT personnel as needed.

Skills

Analytical thinking

Troubleshooting

Communication

Collaboration

Project management

Education

Bachelor’s Degree in Information Technology, Computer Science, or a related field

Job description

IT Infrastructure Analyst (IIS04P)

Date: Aug 11, 2026

Req ID: 59114

Location:

Little Rock, AR, US, 72201

Category: OFFICE OF STATE TECHNOLOGY

Anticipated Starting Salary: 66,458

Position Information

Job Series: Information Technology – Infrastructure Support

Classification: IT Infrastructure Analyst

Class Code: IIS04P

Pay Grade: IST06

Salary Range: $66,458 – $108,431

Job Summary

The IT Infrastructure Analyst is responsible for designing, implementing, and maintaining an agency’s or organization’s information technology infrastructure to ensure reliability, scalability, and efficiency. This role involves managing servers, networks, storage systems, and other infrastructure components while identifying opportunities to enhance performance, security, and capacity. The IT Infrastructure Analyst provides technical support, troubleshoots issues, and collaborates with various teams to align the infrastructure with business needs.

Primary Responsibilities

Design, configure, and maintain information technology infrastructure, including servers, networks, and storage systems. Monitor system performance and ensure uptime, availability, and optimal functioning of infrastructure components. Troubleshoot and resolve hardware, software, and network issues to minimize downtime. Evaluate existing infrastructure and recommend upgrades or improvements to support growth and efficiency. Implement and maintain security measures to protect infrastructure from vulnerabilities and cyber threats. Document infrastructure configurations, procedures, and changes to ensure accurate records are maintained. Support the implementation of disaster recovery and backup strategies to safeguard data integrity. Collaborate with information technology teams, vendors, and a variety of assorted personnel on infrastructure-related projects and initiatives. Research emerging technologies and assess their potential impact on the agency’s or organization’s infrastructure. Provide support and training to end-users and junior information technology personnel as necessary.

Knowledge and Skills

Strong analytical and troubleshooting skills to resolve complex infrastructure issues. Attention to detail and ability to prioritize tasks effectively in dynamic environments. Excellent communication and collaboration skills for working across teams. Proactive mindset with a focus on continuous improvement. Ability to manage multiple projects and meet deadlines.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, or a related field. Minimum of 2 years of experience in information technology infrastructure or related roles, such as systems or network administration.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Nearest Major Market:

Little Rock