APPLICATIONS ANALYST II

Arkansas Department of Energy & Environment; Little Rock (AR); On-site; USD 80,000 - 131,000; Full time

Job summary

Arkansas Department of Energy & Environment is seeking an Applications Analyst II in Little Rock to provide hands-on operation support for the Arkansas Data Hub. You will guide user onboarding, deliver training, and help departments adopt Data Hub services, ensuring smooth daily workflow and data-sharing processes.

The role requires translating business needs into technical specs, monitoring ETL/ELT and integration tasks, and communicating clearly with users of varying technical backgrounds.

Qualifications

• Bachelor’s degree in IT, CS, or related field; 6+ years in application analysis, implementation, or support.
• Strong analytical and communication skills; ability to convey technical concepts clearly.
• Ability to follow SOPs and manage multiple projects.

Responsibilities

• Evaluate business requirements and translate them into functional specifications.
• Analyze existing applications for improvements, optimizations, or replacements.
• Coordinate with agencies to gather requirements and provide updates.
• Test and validate applications for proper functionality.
• Develop user guides and training materials for end-users.
• Troubleshoot issues and escalate complex problems to relevant teams.
• Monitor performance of applications and data workflows; ensure reliability.

Skills

Analytical thinking

Verbal and written communication

Attention to detail

Problem solving

Project prioritization

Education

Bachelor’s Degree

Tools

IBM CloudPak for Data

Job description

APPLICATIONS ANALYST II

Date: Jul 28, 2026

Req ID: 57669

Location: Little Rock, AR, US, 72201

Category: OFFICE OF STATE TECHNOLOGY

Anticipated Starting Salary: 80,414

The Applications Analyst II provides hands‑on operational support for the Arkansas Data Hub, focusing on customer onboarding, training, and day‑to‑day platform operations. Under the direction of the Applications Coordinator, this role helps departments adopt Data Hub services by guiding users through onboarding processes, assisting with data cataloging activities, and delivering training on Data Hub tools and workflows. Daily responsibilities include supporting data‑sharing integrations, ETL/ELT workflows, event‑streaming processes, data virtualization components, and business‑continuity activities that keep Data Hub operations running smoothly. The analyst assists with monitoring data workflows, integrations, and user onboarding progress and provides first‑level troubleshooting for user and workflow issues, escalating more complex problems with clear context to the Applications Coordinator or technical teams. This role regularly interacts with customers and must be able to communicate technical information clearly and effectively to users with varying levels of technical experience. The position plays a key role in helping customers navigate the Data Hub ecosystem and in maintaining consistent operational delivery across statewide data‑sharing services.

Preferred Qualifications, Specific Skills, And/or Professional Background

• Experience with data‑sharing or integration tools (APIs, ETL/ELT, event streaming, data virtualization, or cataloging).
• Experience with enterprise data platforms or data‑fabric environments.
• Experience with IBM CloudPak for Data or similar tools is a plus.
• Ability to learn complex systems quickly and interpret technical documentation.
• Experience supporting users through onboarding, training, or troubleshooting.
• Ability to follow SOPs and structured operational processes.
• Strong communication skills with the ability to explain technical concepts clearly.

Position Information

Job Series: Information Technology – Application Support

Classification: Applications Analyst II

Class Code: IAS02P

Pay Grade: IST08

Salary Range: $80,414 – $131,201

Primary Responsibilities

Evaluate business requirements and translate them into functional specifications for applications. Analyze existing applications to identify areas for improvement, optimization, or replacement. Coordinate with agencies to gather requirements, address concerns, and provide updates. Test and validate applications to ensure proper functionality and alignment with business needs. Develop and document processes, user guides, and training materials for end-users. Troubleshoot and resolve application-related issues to maintain system reliability. Support the integration of new applications or updates into existing systems. Monitor application performance and implement solutions to enhance efficiency. Collaborate with information technology teams and vendors to deploy and maintain software solutions. Stay current with emerging technologies and industry trends to recommend innovative solutions.

Knowledge and Skills

Strong analytical and critical-thinking skills. Excellent verbal and written communication abilities. Attention to detail with a focus on accuracy and quality. Effective problem-solving and troubleshooting capabilities. Ability to manage multiple projects and prioritize tasks.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Computer Systems Engineering, Business Administration, or a related field. Minimum of 6 years of experience in application analysis, implementation, or support.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Nearest Major Market

Little Rock