IT Helpdesk Technician (Hawaii)

Sunbelt Rentals, Inc.; Hawaii; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance

Tuition Reimbursement

Job summary

Sunbelt Rentals, Inc. is seeking a Technology Support Technician. The role focuses on providing end-user support, resolving technical issues, and escalating where needed. You will work with a team to maintain and improve customer support systems.

Applicants should have 2+ years in a similar role, knowledge of AS/400 systems, and strong communication skills. Company offers competitive benefits and on-the-job training.

Qualifications

• 2+ years demonstrated effectiveness in a similar role.
• Knowledge of AS/400 systems.
• Excellent verbal and written communication skills.
• Degree in computer science or related field preferred, but not required.

Responsibilities

• Provides end-user support for a variety of issues and resolves technical problems.
• Responds to phone, email, and personnel requests for technical support.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Provides 2nd level (Tier II) support to other helpdesk technicians.
• Self-motivated to identify and solve customer problems and improve service.

Skills

Verbal communication

AS/400 knowledge

PC hardware/software

Customer support

Education

Degree in computer science or related field

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Technology Support Technician

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

DUTIES & RESPONSIBILITIES

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks. Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
• Takes on added responsibilities to manage and administer customer support systems and departmental systems.
• Works with other department team members to insure good cross communication and cross training.
• Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

• 2+ years demonstrated effectiveness in a similar role
• Degree in computer science or related field (preferred, but not required)
• Knowledge of AS/400 systems
• Excellent knowledge of PC based hardware and software systems
• Excellent verbal and written communication skills

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $21.38 - 29.39

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.