IT Helpdesk Technician

Socket.dev; Wyoming (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

ESOP Program

Professional development opportunities

Supportive and dynamic work setting

Job summary

M&K Truck Centers is seeking a skilled IT helpdesk technician to support end users via phone, email, chat, and occasional in-person visits. Travel to remote locations may be required. You will log requests, manage accounts, and resolve issues by guidance or remote support.

Ideal candidates have 1–5 years in IT support, strong Windows and Microsoft 365 knowledge, and experience with Active Directory and Exchange. A+ or Network+ is a plus, with an associate degree preferred.

Qualifications

• 1-5 years of Help Desk, Desktop Support, or IT Support experience.
• Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.
• Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.
• Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.
• Experience with Active Directory user account management; Exchange administration experience is a plus.
• Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.

Responsibilities

• Log all requests in the IT Service desk ticketing system
• Place orders for IT supplies as needed for end users
• Resolve end users issues either by walking them through the steps or remoting into their desktop
• Escalate tickets to the on call field technician for each site if needed
• Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.
• Continually monitor SLA’s and run reports as needed on open tickets
• Identify and suggest possible improvements on procedures
• Take on assignments and provide an updated status at regular conference calls
• Lifting up to 50 lb's

Job description

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales.

We’re looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.

Job Responsibilities:

• Log all requests in the IT Service desk ticketing system


• Place orders for IT supplies as needed for end users


• Resolve end users issues either by walking them through the steps or remoting into their desktop


• Escalate tickets to the on call field technician for each site if needed


• Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.


• Continually monitor SLA’s and run reports as needed on open tickets


• Identify and suggest possible improvements on procedures


• Take on assignments and provide an updated status at regular conference calls


• Lifting up to 50 lb's

Education and/or Experience

• 1-5 years of Help Desk, Desktop Support, or IT Support experience.


• Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Office, and common business applications.


• Experience configuring, imaging, deploying, and troubleshooting PCs, laptops, and related hardware.


• Understanding of networking fundamentals and the ability to troubleshoot connectivity issues.


• Experience with Active Directory user account management; Exchange administration experience is a plus.


• Associate degree in Information Technology or related field preferred; CompTIA A+ and Network+ certifications are a plus.

What We Offer:

• Competitive salary, benefits package including ESOP Program.


• Opportunities for professional development and growth.


• A supportive and dynamic work environment.