IT Helpdesk Technician

Impact Business Technology; Illinois; On-site; USD 45,000 - 60,000; Full time

Job summary

Impact Business Technology is seeking an IT Helpdesk Technician to assist clients with technical issues via phone, remote support, or on-site. The role involves handling networking, security, hardware and software concerns and providing timely solutions.

Responsibilities include patch management, preventive maintenance, and tracking issues in a web-based helpdesk system. A strong focus on customer service, clear communication, and proactive problem-solving is essential.

Qualifications

• Experience in IT or related fields.
• Ability to clearly communicate with clients, supervisors and team members.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.

Responsibilities

• Perform scheduled and preventative maintenance for clients including patch management, AV scans and OS maintenance.
• Provide technical assistance for networking, security, computer hardware and software.
• Resolve issues for clients via phone, in person, or using remote support tools.
• Recommend hardware and software improvements.
• Track customer issues and resolutions using a web-based helpdesk application.

Skills

Customer service

Communication

Troubleshooting

Critical thinking

Professional demeanor

Job description

Job Description

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site.

Responsibilities:

• Perform scheduled and preventative maintenance for our clients including patch management, AV scans and OS maintenance
• Provide technical assistance for networking, security, computer hardware and software
• Resolve issues for clients via phone, in person, or using remote support tools
• Recommend hardware and software improvements
• Track customer issues and resolutions using a web-based helpdesk application

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Ability to clearly communicate with clients, supervisors and team members
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company Description

Impact Business Technology is a Managed IT Security and Services provider offering services to small and medium enterprises primarily in the Connecticut and NYC metro area. Our business is built on an unwavering commitment to deliver excellence in customer service. We focus every ticket, every project and every day on doing the right thing for the customer.