IT Helpdesk Technician

New Collaborative Learning Trust; Bradford (NH); On-site; USD 35,000 - 36,000; Full time

Job summary

New College Bradford is seeking an IT Helpdesk Technician to join the IT Support Team. You will provide first line support to staff and students, handling hardware and software issues face to face or by phone while working under the IT Manager.

The role requires experience with Windows 10 and Office 365, strong communication and problem-solving skills, and a customer-focused approach. Training will be provided to keep you up to date with current security considerations.

Qualifications

• Experience in the support and management of desktops, laptops and printers.
• Experience with Windows 10 and Office 365 environments.
• Strong communication and problem-solving skills; customer-focused service.

Responsibilities

• Provide first line IT support to staff and students, face-to-face or over the phone.
• Monitor and resolve hardware/software issues and escalate where needed.
• Support Microsoft technologies (Windows 10, Office 365) and mobile devices.
• Perform daily checks of IT infrastructure and admin tasks (password changes, printer credits).
• Assist pupils and staff with ICT usage and maintain hardware/software inventories.

Skills

Windows 10

Office 365

Mobile Device Support

Desktop & Printer Support

Excellent communication

Problem-solving

Job description

Key Information

Location: New College Bradford

Salary: Band E, points 6-9, of the Support Staff Spine, £25,558 - £26,818

Contract Type: Full time

Contract Term: Permanent

Closing Date: Tuesday 8th September

Start Date: As Soon As Possible

About This Opportunity

An Exciting Opportunity to Join an Outstanding Team!

Responsibilities

We are currently seeking an IT Helpdesk Technician to work as part of our IT Support Team to provide first line support to staff and students, either face to face or over the phone. You will work under the direction of the Trust IT Manager where your responsibilities may include, but will not be limited to:

• Monitoring and maintaining support calls, prioritising support tickets, problem solving, troubleshooting hardware/software issues and delegating support issues to other members of the team where appropriate.
• Supporting Microsoft Technologies such as, Windows 10 and Office 365, as well as Mobile Device Support.
• Complete daily proactive checks of the IT infrastructure systems.
• Dealing with day-to-day administrative tasks such as password changes and printer credits.
• Support pupils and all members of the Trust community in their use of ICT.
• Maintain up to date inventories of hardware and software, security marking and labelling of equipment.

Excellent communication and problem-solving skills are essential to this role, as is a customer service approach to your work. Experience in the support and management of desktops, laptops and printers is required, and an awareness of current network issues, virus alerts and security issues would be advantageous although full training will be provided. You will also be willing to undertake further training relevant to the role as required.

New College Bradford is a 16-19 free school which opened in September 2019, with approximately 1400 students. We believe that students at New College Bradford should enjoy high-quality teaching and learning underpinned by a culture of high expectations, challenge and support which enables our students to secure high-quality qualifications to support them into employment, training and higher education. Applications from 11-16 teachers and ECTs welcome.

Working in a new, purpose-built campus, you will join a focused and driven team at the cutting-edge of teaching and learning, with an unwavering desire to make a real difference in improving the life chances of the young people of Bradford. New College Bradford primarily delivers A Levels, alongside a number of Level 3 Applied General qualifications.

New Collaborative Learning Trust (NCLT) has a dynamic, positive and supportive culture for staff and students, with an enviable reputation for staff career progression and development. You will join a focused and driven team, committed to providing the highest standards of education and service. The Trust currently comprises of three 16-19 Colleges, three Secondary Schools and three Primary Schools.

Why Work for Us?

• NCLT was crowned 'Employer of the Year' at the 2023 MAT Excellence Awards - these national awards celebrate the very best performers from over one thousand MATs across the country
• A strong commitment to staff wellbeing as outlined in our staff wellbeing charter
• Access to high quality professional training, in-house and externally, to support your professional development
• Attractive pension scheme
• Additional benefits such as a cycle to work scheme and a technology scheme
• A culture of self-reflection and improvement to meet the needs of our staff