IT Helpdesk Support Technician

Center-City-Public-Charter-Schools; Washington (District of Columbia); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Plan

Pre-tax Flexible Spending Accounts

Life and Disability Insurance

Paid time off

Job summary

Center City Public Charter Schools in Washington, DC is seeking a Helpdesk Support Technician to join the IT team. You will provide technical and customer support for staff and students, handling issues with hardware, software, and network access.

Responsibilities include device setup, distribution, and maintenance of Chromebooks, Macs, iPhones, and iPads, plus asset tracking. Travel between campuses is required; comfort with public transit or a vehicle is preferred.

Qualifications

• High School Diploma is required or equivalent.
• 1–2 years experience in a similar role preferred.
• Public charter school experience a plus.
• Must be able to travel between campuses by car or transit.
• Occasional after-hours and weekend work may be required.

Responsibilities

• Respond to and troubleshoot technical issues with network access, hardware, printers, and software.
• Configure and support Chromebooks, Macs, iPhones and iPads.
• Track movement of IT assets and maintain equipment inventory.

Skills

Integrity

Communication

Customer support

Ambiguity tolerance

Non-technical translation

Staff training

Mac/OS X

ChromeOS

G Suite

Education

High School Diploma

Tools

Mac OS

ChromeOS

G Suite

Job description

Career Opportunities with Center City Public Charter Schools

A great place to work.

Careers At Center City Public Charter Schools

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Center City Public Charter Schools (Center City PCS) empower our students for lifelong success by building strong character, promoting academic excellence, and generating public service throughout Washington D.C. In this endeavor we are committed to attracting, developing, and retaining one of the best faculties in the District. Center City staff are teachers, mentors, and leaders, and they play an important role in ensuring each of our students maximize their potential. Our network serves over 1,400 students annually at our six campuses, located across the District, with a staff of over 250 dedicated individuals.

We are seeking a skilled and motivated Helpdesk Support Technician to join our IT team. The ideal candidate will have a strong understanding of computer technical and customer support concepts with the ability to be able to communicate effectively with both technical and non-technical staff.

General responsibilities include, but are not limited to:

Staff Support

Respond to and troubleshoot technical issues arising from problems with network access, computer hardware and software, printers, networked copiers, security systems, applications, replacements/upgrades, data migration/archiving

Technology Equipment Distribution and Maintenance

• Configures, installs, repairs, and supports student and staff Chromebooks, staff Macs, iPhones, and iPads.
• Setup and registration of Chromebooks and Macs.
• Tracks and updates the movement of all IT assets (laptops, desktops, printers, projectors, etc.)

Qualifications

Knowledge and Skills

• Personal qualities of integrity, credibility, confidentiality, and commitment to the mission of Center City Public Charter Schools
• Working knowledge of basic hardware and software systems
• System administration experience with Apple Mac/OS X, and ChromeOS operating systems and G Suite (Google) applications
• Familiarity with Mac OS support and maintenance tasks.
• Can work within an ambiguous, fast-moving environment while also driving toward clarity and solutions
• Excellent interpersonal and communication skills; ability to present and effectively explain technology solutions to staff in non-technical jargon

Education and Work Experience

• High School Diploma
• 1-2 years experience in a similar role is preferred.
• Any similar combination of education and experience
• Public charter school experience a plus
• This position requires frequent travel between the central office and seven campuses; the applicant must have a vehicle or be comfortable navigating public transit
• After-hours and weekend work may be required around busy transition times (e.g., the start or end of the school year)

Center City PCS offers the following benefits to all full-time employees.

• Medical, Dental and Vision insurance premiums subsidized by employer
• 401k Retirement Plan with employer match
• Pre-tax Flexible Spending Accounts
• Life and Disability Insurance
• Paid sick and personal time off

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.

Center City PCS is an Equal Opportunity Employer.

Center City PCS is an anti-racist organization that believes in the importance of being diverse, equitable, and inclusive. We believe that enables us to better meet our mission and values while serving students and families throughout Washington, DC. BIPOC, women, gender expansive, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.