IT Helpdesk Support - Summit Medical Group

Summit Medical Group; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Summit Medical Group in Knoxville is recruiting for an IT Helpdesk Support role. This full-time position provides first-line technical assistance for computer systems, hardware, and software.

The role requires a minimum of 3 years in IT or healthcare IT, with an associate or higher degree in IT or a related field. CompTIA Fundamentals+ or Athena training is preferred, along with strong teamwork and communication skills.

Qualifications

• Minimum 3 years IT/medical-related experience.
• Associate or higher degree in IT or medical field preferred.
• CompTIA Fundamentals+ certification or equivalent knowledge preferred.
• Athena training preferred.

Responsibilities

• Answer IT Support calls and log tickets, routing to appropriate teams.
• Triage password resets, remote printer installs, software installs, and user education.
• Create new Active Directory accounts and assist with new user setup.
• Maintain confidentiality and comply with corporate policies.
• Pursue ongoing training and contribute to a positive department climate.

Skills

IT Support

First-line support

Education

Associate degree or higher in IT/medical field

Tools

Active Directory

Job description

Summit Medical Group is recruiting for an IT Helpdesk Support position. This is a full time opportunity. This position is the go-to for providing first line technical assistance related to computer systems, hardware, and software.

Examples of Duties (List does not include all duties assigned)

• Answers calls to the IT Support line, work the ticket to the best of their ability, and distribute tickets to appropriate team as necessary.
• Respond to IT Support and work order email groups. Create tickets accordingly and distribute to appropriate teams.
• Troubleshoot IT issues within Level 1 parameters and ability level. Examples of this include password resets, remote printer installation, software installation, user education, and remote access problem solving.
• Responsible for New AD Account creation and assign tickets for the new user setup and creation where appropriate.
• Maintains professional competency through research, study, and continuing education programs as directed.
• Contributes to a positive work climate and the overall team effort of the department and organization.
• Adheres to all elements of the established corporate compliance program.
• Maintains strictest confidentiality both internally and externally.
• Complete all other duties, special projects as assigned.

Education

Associate or higher-level degree in IT or medical related field is preferred.

Experience

A minimum equivalent of 3-years of IT/Medical related experience.

Certification/License

• COMPTIA Fundamentals+ certification or equivalent knowledge base preferred.
• Athena training preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.