IT Helpdesk Support Specialist | Windows & Network Pro

SGS Technologie Pvt Ltd.; Export (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

SGS Technologies is seeking an IT Helpdesk Support Specialist to deliver first-level technical support to employees in a Windows/enterprise environment. You will troubleshoot hardware and software issues, resolve incidents and service requests, and ensure timely responses.

The role requires strong customer service, problem-solving, and experience with ITSM platforms. You will work in a fast-paced setting supporting employees across Windows devices and business applications.

Qualifications

• 1–3+ years in IT Helpdesk, Service Desk, Desktop or Technical Support.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Experience supporting users in a Windows/enterprise environment.

Responsibilities

• Provide Level 1/2 support via phone, email, chat and ticketing systems.
• Troubleshoot Windows desktops, printers, and network connectivity.
• Install, configure and maintain hardware/software.
• Follow ITIL/service desk processes and SLAs.
• Maintain documentation and knowledge articles.

Skills

Windows 10/11

Microsoft 365

Outlook

Teams

Active Directory/Azure AD

TCP/IP/DNS/DHCP/VPN/Wi-Fi

ITSM/Ticketing

Tools

ServiceNow

Jira

Remedy

Job description

SGS Technologies is seeking an IT Helpdesk Support Specialist to deliver first-level technical support to employees in a Windows/enterprise environment. You will troubleshoot hardware and software issues, resolve incidents and service requests, and ensure timely responses.

The role requires strong customer service, problem-solving, and experience with ITSM platforms. You will work in a fast-paced setting supporting employees across Windows devices and business applications.