IT Helpdesk Support Specialist

Socket.dev; Santa Clara (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Life Insurance

Family Leave

Free Food & Snacks

Stock Option Plan

Annual Bonus

Disability Insurance

Job summary

Socket.dev in Santa Clara, CA is seeking an IT Support Specialist to provide hands-on technical help for Windows, macOS, and common software. You will troubleshoot hardware and assist non-technical users, coordinating with teams to resolve issues after hours when needed.

The role requires an associate degree and 5 years IT experience, with a preferred bachelor's; familiarity with Jira, Zendesk, and Active Directory; strong communication and customer service skills; and a benefits package

Qualifications

• Associate's degree in IT/CS or related field is required.
• 5 years of IT or related experience.
• Experience with Windows and macOS, Google G-Suite, and Microsoft Office.
• Familiarity with hardware troubleshooting and basic networking (TCP/IP, DNS, DHCP).
• Willingness to work after hours if needed.

Skills

Customer service

Communication

Time management

Ability to work after hours

Education

Associate's degree in IT/CS

Bachelor's degree in IT/CS

Tools

Windows

macOS

Google G-Suite

Microsoft Office Suite

Jira

Zendesk

Active Directory

Networking basics

Job description

The Company

The Opportunity

Requirements

Basic Qualifications

• Associate's degree in IT, Computer Science, or related field.
• 5 years of experience in IT or a related field
• Experience with Windows and macOS operating systems, Google G-Suite, Microsoft Office Suite, and common software applications.
• Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP).
• Ability to work after hours, if needed.

Preferred Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Experience with ticketing systems (e.g., Jira, Zendesk) or IT service management tools.
• Knowledge of Active Directory and user account management.
• Willingness to learn and adapt to new technologies and processes
• Strong communication and customer service skills to assist non-technical users effectively.
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
• CompTIA A+, Network+, or similar certifications are a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Stock Option Plan
• Annual Bonus Plan eligible
• Short Term & Long Term Disability
• Base Salary: $90,000 - $115,000

AdditionalInformation

We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM. If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply.