IT Helpdesk Support - Microsoft 365 & Entra | NYC

The-Child-Center-of-Ny; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Child Center of NY is seeking a seasoned Helpdesk Support professional to provide end-user support across multiple office locations in a Microsoft-based environment. This role focuses on hardware, software, connectivity, and account-related issues, with emphasis on reliability and user experience.

You will own the help desk queue, perform onboarding and offboarding tasks, administer Microsoft Entra and Microsoft 365, contribute to knowledge base content, and collaborate with senior IT staff

Qualifications

• Associate degree in IT or related field, or equivalent experience.
• 4+ years in technical or help desk support in a Windows environment.
• Experience with help desk or ticket management systems.
• Solid TCP/IP LAN, Wi-Fi, and VPN troubleshooting.
• Experience with Microsoft 365 (Exchange Online, Teams, SharePoint).
• Experience with Microsoft Entra (Azure AD) identity management.
• Excellent written and verbal communication.
• Resident of New York state required.
• Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals preferred.
• Experience with Microsoft Entra ID conditional access policies and hybrid identity preferred.

Responsibilities

• Respond to help desk tickets, phone calls, and walk-up requests.
• Troubleshoot hardware, software, peripheral, and connectivity issues.
• Own and manage the help desk ticket queue.
• Escalate unresolved or advanced technical issues to senior IT staff.
• Coordinate deployment and setup of IT equipment.
• Perform onboarding and offboarding technology tasks.
• Maintain accurate IT asset inventory records.
• Administer cloud-based identity and access management using Microsoft Entra.
• Support Microsoft 365 administration.
• Perform basic network troubleshooting for LAN, Wi-Fi, and VPN.
• Develop and maintain internal knowledge base articles and SOPs.
• Identify recurring technical issues and recommend improvements.
• Coordinate with third-party vendors and service providers.
• Monitor system alerts and respond to infrastructure notifications.
• Participate in IT projects, system rollouts, and technology upgrades.

Skills

Customer support

Communication

Troubleshooting

Ticketing systems

Windows OS

Education

Associate degree in IT or related field

Tools

Microsoft Entra (Azure AD)

Microsoft 365

Intune

SCCM

Job description

The Child Center of NY is seeking a seasoned Helpdesk Support professional to provide end-user support across multiple office locations in a Microsoft-based environment. This role focuses on hardware, software, connectivity, and account-related issues, with emphasis on reliability and user experience.

You will own the help desk queue, perform onboarding and offboarding tasks, administer Microsoft Entra and Microsoft 365, contribute to knowledge base content, and collaborate with senior IT staff