IT Helpdesk Specialist – Tier 1 User Support
Merchants Bank
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
Merchants Bank in Winona is seeking an IT User Support Specialist (Tier 1 Support) to join our team. Hours will vary between 7:30-5pm Monday-Friday with rotating coverage on Saturdays 8-12pm.
You will be the first point of contact for internal users, providing troubleshooting for user accounts, hardware and software, documenting issues and escalating complex problems as needed. The role emphasizes strong customer service and teamwork.
Qualifications
- Minimum 1 year of experience in a customer service role.
- Associates degree preferred in Information Technology or related field.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
Responsibilities
- Serve as the first point of contact for internal users with technical issues.
- Troubleshoot and resolve basic issues related to user accounts, hardware and software.
- Log and update support tickets; escalate complex issues as needed.
- Maintain high levels of customer service and collaboration with IT colleagues.
Skills
Education
Job description
Merchants Bank in Winona is seeking an IT User Support Specialist (Tier 1 Support) to join our team. Hours will vary between 7:30-5pm Monday-Friday with rotating coverage on Saturdays 8-12pm.
You will be the first point of contact for internal users, providing troubleshooting for user accounts, hardware and software, documenting issues and escalating complex problems as needed. The role emphasizes strong customer service and teamwork.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
