IT User Support Specialist (Tier 1 Support)

Merchants Bank; Winona (MN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Accounts

401(k) and ESOP retirement plans

Bonus Plan

Paid Time Off

Tuition Reimbursement

Supplemental Insurance Options

Job summary

Merchants Bank in Winona is seeking an IT User Support Specialist (Tier 1 Support) to join our team. Hours will vary between 7:30-5pm Monday-Friday with rotating coverage on Saturdays 8-12pm.

You will be the first point of contact for internal users, providing troubleshooting for user accounts, hardware and software, documenting issues and escalating complex problems as needed. The role emphasizes strong customer service and teamwork.

Qualifications

• Minimum 1 year of experience in a customer service role.
• Associates degree preferred in Information Technology or related field.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for internal users with technical issues.
• Troubleshoot and resolve basic issues related to user accounts, hardware and software.
• Log and update support tickets; escalate complex issues as needed.
• Maintain high levels of customer service and collaboration with IT colleagues.

Skills

Customer service

Communication skills

Troubleshooting

Education

Associate degree in IT or related field

Job description

Merchants Bank, Winona, is seeking an IT User Support Specialist (Tier 1 Support) to join our team.Hours will vary between 7:30-5pm Monday-Friday with rotating coverage on Saturdays 8-12pm.

This position will be the first point of contact for internal users experiencing technical issues and provide troubleshooting and support for issues related to user accounts, hardware and software. Will troubleshoot and resolve basic issues and escape to higher support as needed. Will maintain a high level of customer service ensure support tickets are logged and updated.

Must have a minimum of 1 year of experience in a customer service role. An Associates degree in Information Technology or related field preferred. Must have excellent communication and interpersonal skills, strong troubleshooting and problem-solving skills, and be able to work independently and as part of a team.

• competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance
• flexible spending accounts
• 401(k) and ESOP retirement plans
• bonus plan
• paid time off
• tuition reimbursement
• variety of voluntary supplemental insurance options

Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Salary/Compensation: $22.88 - $27.45 per hour