IT Helpdesk Specialist - Fast, Customer-Centric Support

HCL Technologies Limited; Melbourne (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

HCL Technologies Limited is seeking an IT Helpdesk professional in Melbourne, FL, providing first-level support for hardware, software, network, and applications. You will handle incidents, service requests, user accounts, and ensure timely resolution while delivering excellent customer service.

The role requires 2-3 years of IT Helpdesk experience with strong knowledge of Windows OS, Active Directory, Exchange, and Microsoft Office. ITSM tool experience (Remedy/ServiceNow/HP SSC) is a plus.

Qualifications

• 2-3 years of IT Helpdesk/Service Desk experience.
• Knowledge of Windows OS, Active Directory, Exchange, and Microsoft Office.
• Experience with ITSM tools (Remedy, ServiceNow, HP Service Center, etc.).
• Strong troubleshooting, communication, and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Provide technical support via phone, email, chat, and remote tools.
• Troubleshoot hardware, software, Windows OS, and network issues.
• Log, track, and resolve tickets using ITSM tools.
• Manage user accounts, access requests, and password resets.
• Escalate complex issues to higher support teams.
• Support desktops, laptops, printers, VPN, and Microsoft Office applications.
• Maintain documentation and knowledge articles.
• Collaborate with internal teams and vendors to resolve issues efficiently.

Skills

Helpdesk experience

Windows OS

Active Directory

Exchange

Microsoft Office

ITSM tools

Education

Bachelor's Degree / Diploma in IT

Tools

Remedy

ServiceNow

HP Service Center

Job description

HCL Technologies Limited is seeking an IT Helpdesk professional in Melbourne, FL, providing first-level support for hardware, software, network, and applications. You will handle incidents, service requests, user accounts, and ensure timely resolution while delivering excellent customer service.

The role requires 2-3 years of IT Helpdesk experience with strong knowledge of Windows OS, Active Directory, Exchange, and Microsoft Office. ITSM tool experience (Remedy/ServiceNow/HP SSC) is a plus.