IT Helpdesk Specialist — Customer-Focused Tech Support

Staffmark Group; Corona (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Medical, Dental, and Vision

Life and Disability Insurance

Optional 401(k) Plan

Sales Career Opportunities

Job summary

Staffmark Group in Corona, CA is hiring an IT Helpdesk Specialist for a Monday–Friday, 8:00 AM–5:00 PM schedule at about $20.00 per hour. You will connect with customers by phone, understand needs, present solutions, and document resolutions to support operations.

This role emphasizes strong communication and customer service to resolve issues and support sales-related objectives as needed.

Qualifications

• 1-2 years of IT Helpdesk experience
• Experience supporting users with computer and technical issues
• Strong customer service and communication skills
• Computer Systems Certification is a plus

Responsibilities

• Respond to customer requests in person, by phone, through email, and via the ticketing system
• Provide timely technical support and assistance to end users
• Diagnose and resolve basic computer hardware and software issues
• Troubleshoot technical problems and identify appropriate solutions
• Maintain accurate records of support requests and resolutions
• Communicate effectively with customers and team members
• Deliver excellent customer service while maintaining a positive attitude
• Assist users with system access, software functionality, and general IT-related questions

Skills

Customer service

Communication

Phone support

Education

AA/AS preferred

Job description

Staffmark Group in Corona, CA is hiring an IT Helpdesk Specialist for a Monday–Friday, 8:00 AM–5:00 PM schedule at about $20.00 per hour. You will connect with customers by phone, understand needs, present solutions, and document resolutions to support operations.

This role emphasizes strong communication and customer service to resolve issues and support sales-related objectives as needed.