IT Helpdesk Specialist

AT Process Technologies; Waltham (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

AT Process Technologies in Massachusetts seeks an IT Support professional to provide tier 1–2 helpdesk services across hardware, software, accounts, and peripherals. You will onboard and offboard users, provision devices, and manage access in Microsoft 365 and Intune on site.

You will maintain asset inventories, assist with security controls, support lab and shop equipment, and keep the knowledge base current while escalating security events as needed.

Qualifications

• 2+ years of professional experience in IT support or helpdesk operations.
• Experience with Microsoft 365 administration and Windows and macOS support.
• Familiarity with MDM platforms (Intune preferred) and basic networking.
• Strong customer service and communication skills.
• Strong problem-solving and debugging skills.

Responsibilities

• Provide tier 1 and tier 2 support for hardware, software, accounts, and peripherals across the organization
• Execute onboarding and offboarding, including account provisioning, device enrollment, and timely access revocation
• Manage asset inventory, device imaging, patching, and hardware lifecycle
• Administer user accounts and devices in Microsoft 365, Entra ID, and Intune
• Process badge and physical access requests in accordance with ITAR and the Technology Control Plan
• Follow CUI handling procedures and maintain records that serve as compliance evidence for CMMC assessment
• Support conference room, laboratory, and shop floor equipment
• Maintain the ticketing system and knowledge base documentation
• Identify and escalation security events, and support incident response activities

Skills

IT support

Microsoft 365 administration

Windows & macOS support

MDM (Intune) familiarity

Customer service

Problem solving

Tools

Intune

Job description

AT Process Technologies (ATP) is a pioneering manufacturing company focused on the development and deployment of modular energetics production plants. Using breakthrough chemistry and automation that operates continuously and generates little to no waste, ATP is expanding energetics production to meet the munitions demands of the US and Allies safely, rapidly, and cost effectively.

Key Responsibilities

• Provide tier 1 and tier 2 support for hardware, software, accounts, and peripherals across the organization
• Execute onboarding and offboarding, including account provisioning, device enrollment, and timely access revocation
• Manage asset inventory, device imaging, patching, and hardware lifecycle
• Administer user accounts and devices in Microsoft 365, Entra ID, and Intune
• Process badge and physical access requests in accordance with ITAR and the Technology Control Plan
• Follow CUI handling procedures and maintain records that serve as compliance evidence for CMMC assessment
• Support conference room, laboratory, and shop floor equipment
• Maintain the ticketing system and knowledge base documentation
• Identify and escalation security events, and support incident response activities

Required Qualifications

• 2+ years of professional experience in IT support or helpdesk operations
• Experience with Microsoft 365 administration and Windows and macOS support
• Familiarity with MDM platforms (Intune preferred) and basic networking
• Strong customer service and communication skills
• Strong problem-solving and debugging skills

Preferred Qualifications

• Experience in a regulated environment (defense, aerospace, healthcare, or finance)
• Familiarity with NIST SP 800-171 or CMMC
• Scripting experience in PowerShell or Python
• Certifications such as CompTIA A+, Network+, or Security+

Additional Requirements

• Ability to lift 50 lbs
• U.S. Person and ability to obtain a security clearance
• Ability to work on-site and travel as needed

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Equal Employment Opportunity

AT Process Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

Reasonable Accommodation

If you need a reasonable accommodation during the application or interview process, please contact [e-mail].

E-Verify

AT Process Technologies participates in E-Verify to confirm employment eligibility for all newly hired employees.