IT Helpdesk & Media Services Graduate Assistant

Middlebury Snowbowl; Monterey (CA); Ibrido; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Middlebury Snowbowl on the MIIS campus in Monterey, CA is seeking an IT/AV support student to serve as the first contact for the ITS Department and Media Services. Flexible hours available.

You will answer questions via phone, in person, Zoom, and collaborate with ITS staff in Vermont by remote sessions, applying knowledge of Microsoft, Apple, and Google. Training provided; learn mostly by doing.

Competenze

• Sufficient level of technical knowledge with a desire to learn and collaborate.
• Customer Service experience with high proficiency in English.
• Able to keep calm and navigate through challenging situations.
• Majority of issues will be resolved on first contact.
• Be motivated, punctual, and occasionally work unsupervised.
• Committed understanding of the Middlebury network enterprise.
• Working understanding of our PaperCut printing system.
• Training provided, but expect to learn mostly through application.

Mansioni

• Answer technology questions over the phone, in person, over Zoom.
• Work with ITS Staff in Vermont via remote sessions.
• Apply knowledge of systems and services by Microsoft, Apple, and Google.
• Research issues not resolved on first contact.
• Document steps taken; escalation within TDX ticket system.
• Provide in-person support, assist with media events.
• Perform office visits and classroom support.
• Keep track of inventory and loaner equipment.

Conoscenze

Technical knowledge

Customer service

English proficiency

Calm under pressure

Strumenti

PaperCut printing

Descrizione del lavoro

Provide IT and A/V support for College and Institute communities. Serve as a first point of contact for the ITS Department and Media Services on MIIS campus. Flexible hours available.

Core Responsibilities:

• Answer technology questions over the phone, in person, over Zoom
• Work with ITS Staff in Vermont via remote sessions
• Apply knowledge of systems and services by Microsoft, Apple, and Google
• Research issues not resolved on first contact
• Document steps taken; escalate within TDX ticket system
• Provide in-person support, assist with media events
• Perform office visits and classroom support
• Keep track of inventory and loaner equipment

Position Prerequisites:

• Sufficient level of technical knowledge with a desire to learn and collaborate
• Customer Service experience with high proficiency in English
• Able to keep calm and navigate through challenging situations
• Majority of issues will be resolved on first contact
• Be motivated, punctual, and occasionally work unsupervised
• Committed understanding of the Middlebury network enterprise
• Working understanding of our PaperCut printing system
• Training provided, but expect to learn mostly through application

Physical Demands & Working Conditions:

May be required to sit for prolonged periods of time. May be required to lift up to 25 lbs. May be asked to work early morning and evening hours. Inquire within for more details.

Student Employment Eligibility:

Unless restricted by certain visa status, all students with an active status for the semester are eligible for jobs on campus.

Students on leave or withdrawn are not eligible to work in student employment positions until the semester in which they return. If you are currently withdrawn or on leave you are eligible to be employed in staff positions.

Some may be restricted due to financial aid status. International students (non-resident aliens) may not work off campus unless they have applied for and received work authorization from the United States government. (An F-1 visa does not give work authorization.) Off campus work study positions are available only to U.S. citizens on financial aid with a federal work study component.

Students are not eligible to work remotely from International locations.

Hour Limitations:

All student employees are limited to working no more than 20 hours per week in on campus jobs during the academic year (this includes exam periods). The only exception is when there is a full week when school is not in session. Specifically: February recess, Spring recess, and full weeks of December or summer recess. During these time periods only, students can work up to 40 hours per week. International Students: Visa restrictions prohibit international students from exceeding 20 hours of work per academic calendar week.