IT Helpdesk Lead & Senior Support Manager

Rezult Group; Cullman (AL); Presencial; USD 65.000 - 80.000; Jornada completa

Descripción de la vacante

Rezult Group in Alabama seeks an IT Assistant Manager to lead day-to-day IT operations in a full-time onsite role. You will guide a hands-on team, provide senior technical support, and manage Microsoft environments while ensuring smooth operations.

The ideal candidate has 3+ years in L3 IT support, hands-on Microsoft experience, and at least 1 year in technical leadership. Travel up to 25% may be required.

Formación

• 3+ years of Level 3 IT support experience.
• Hands-on experience with Microsoft environments.
• 1+ year of technical leadership or team lead experience.
• Experience with networking and virtualization.
• Experience with RMM/remote management tools.
• Strong troubleshooting skills and broad IT knowledge.
• Strong communication, organization and problem solving.
• Bachelor's degree preferred; equivalent experience or certifications may be considered.

Responsabilidades

• Lead, mentor, and support an IT Helpdesk team.
• Provide senior-level/L3 support and troubleshoot complex IT issues.
• Support Microsoft environments (Windows Server, M365, Azure, Exchange).
• Support IT infrastructure, networking, virtualization, endpoints, and remote tools.
• Monitor helpdesk activity and improve service levels and processes.
• Assist with cybersecurity initiatives, upgrades, and IT projects.
• Identify root causes and drive resolution; maintain docs and standards.
• Coordinate with technology vendors and travel as needed.

Conocimientos

L3 IT support

Microsoft environments

Technical leadership

Networking

Virtualization

Troubleshooting

Communication

Educación

Bachelor's degree in IT/CS

Herramientas

Windows Server

Microsoft 365

Azure

Exchange

RMM tools

Descripción del empleo

Rezult Group in Alabama seeks an IT Assistant Manager to lead day-to-day IT operations in a full-time onsite role. You will guide a hands-on team, provide senior technical support, and manage Microsoft environments while ensuring smooth operations.

The ideal candidate has 3+ years in L3 IT support, hands-on Microsoft experience, and at least 1 year in technical leadership. Travel up to 25% may be required.