IT Assistant Manager

Rezult Group; Cullman (AL); On-site; USD 65,000 - 80,000; Full time

Job summary

Rezult Group in Alabama seeks an IT Assistant Manager to lead day-to-day IT operations in a full-time onsite role. You will guide a hands-on team, provide senior technical support, and manage Microsoft environments while ensuring smooth operations.

The ideal candidate has 3+ years in L3 IT support, hands-on Microsoft experience, and at least 1 year in technical leadership. Travel up to 25% may be required.

Qualifications

• 3+ years of Level 3 IT support experience.
• Hands-on experience with Microsoft environments.
• 1+ year of technical leadership or team lead experience.
• Experience with networking and virtualization.
• Experience with RMM/remote management tools.
• Strong troubleshooting skills and broad IT knowledge.
• Strong communication, organization and problem solving.
• Bachelor's degree preferred; equivalent experience or certifications may be considered.

Responsibilities

• Lead, mentor, and support an IT Helpdesk team.
• Provide senior-level/L3 support and troubleshoot complex IT issues.
• Support Microsoft environments (Windows Server, M365, Azure, Exchange).
• Support IT infrastructure, networking, virtualization, endpoints, and remote tools.
• Monitor helpdesk activity and improve service levels and processes.
• Assist with cybersecurity initiatives, upgrades, and IT projects.
• Identify root causes and drive resolution; maintain docs and standards.
• Coordinate with technology vendors and travel as needed.

Skills

L3 IT support

Microsoft environments

Technical leadership

Networking

Virtualization

Troubleshooting

Communication

Education

Bachelor's degree in IT/CS

Tools

Windows Server

Microsoft 365

Azure

Exchange

RMM tools

Job description

Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a IT Assistant Manager to fulfill an immediate full-time vacancy. This position is a Full-Time, Direct Hire position that sits onsite (M-F, 8-5) in Alabama and will require up to 25% travel.

Position Overview

The IT Assistant Manager will provide technical leadership and support day-to-day IT operations. This is a hands-on leadership role responsible for senior-level technical support while helping lead, mentor, and develop an IT support team. The ideal candidate is a broad-based IT professional with strong troubleshooting skills, experience supporting Microsoft environments, and previous technical leadership experience who is ready to take on greater management responsibility.

Responsibilities

• Lead, mentor, and support an IT Helpdesk team.
• Provide senior-level/L3 technical support and troubleshoot complex IT issues.
• Support and administer Microsoft environments, including Windows Server, Microsoft 365, Azure, and Exchange.
• Support IT infrastructure, networking, virtualization, endpoints, and remote management tools.
• Monitor helpdesk activity and assist with improving service levels and support processes.
• Assist with cybersecurity initiatives, technology upgrades, and IT projects.
• Identify root causes and drive technical issues through resolution.
• Maintain documentation and support IT standards and procedures.
• Coordinate with technology vendors as needed.
• Travel periodically to support business needs.

Qualifications

• 3+ years of Level 3 / enterprise IT support experience.
• Hands-on experience supporting Microsoft environments.
• 1+ year of technical leadership or team lead experience.
• Experience supporting networking and virtualization environments.
• Experience with RMM/remote management tools.
• Strong troubleshooting skills and broad IT knowledge.
• Strong communication, organization, and problem-solving skills.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent relevant experience and/or industry certifications may be considered in lieu of a degree.

For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.