IT Helpdesk Intern: Hands-on Tech Support

North Atlantic Industries; Bohemia (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

North Atlantic Industries is seeking a Fall 2026 IT internship to provide first-level technical support, diagnose basic hardware and software issues, and assist with daily technology needs. The role involves researching questions, following helpdesk procedures, and supporting computer deployments and network connectivity.

Internship is full-time for Fall 2026 with a 40-hour work week. Salary is based on position and academic standing, and the company encourages candidates with an interest in IT

Qualifications

• Currently enrolled or experience in Computer Science, Information Technology, or a related field.
• Computer proficiency with Windows operating systems and Microsoft Office applications.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to safely work at heights using ladders to install and maintain IT equipment and cabling.
• Ability to lift up to thirty (30) pounds of computer equipment and IT hardware.
• Ability to learn new technologies quickly and work effectively in a team environment.

Responsibilities

• Diagnose and resolve basic hardware, software, printer, and peripheral issues.
• Respond to requests for technical assistance via phone, email, or in person.
• Research technical questions using available information resources and follow standard helpdesk procedure.
• Set up, configure, deploy, relocate, and decommission computers, laptops, monitors, and other IT equipment.
• Install, terminate, and test network cabling to support workstation and network connectivity.
• Support user account administration, password resets, and basic access requests.
• Perform routine maintenance on computer systems, including software updates, equipment replacements and preventative maintenance.
• Assist with conference room technology setup and troubleshooting for meetings and presentations.
• Escalate unresolved technical issues as appropriate and perform other duties as assigned.

Skills

Communication

Teamwork

Learning agility

Time management

Problem solving

Education

CS/IT field study

Tools

Windows OS

Microsoft Office

Job description

North Atlantic Industries is seeking a Fall 2026 IT internship to provide first-level technical support, diagnose basic hardware and software issues, and assist with daily technology needs. The role involves researching questions, following helpdesk procedures, and supporting computer deployments and network connectivity.

Internship is full-time for Fall 2026 with a 40-hour work week. Salary is based on position and academic standing, and the company encourages candidates with an interest in IT