IT Helpdesk II: Frontline Desktop & User Support Pro

SpotOn; Chicago (IL); On-site; USD 50,000 - 68,000; Full time

Job summary

SpotOn in Chicago seeks a Helpdesk Technician to support employees and contractors, focusing on confidentiality, frontline and escalation tasks. The role requires handling user administration, desktop support, licensing, and hardware requests, with ownership of asset tracking and regular maintenance.

You will respond to VIP requests, assist with special projects, and ensure timely resolution of issues, using Okta, Google Workspace, Windows and Macintosh environments.

Qualifications

• Evidence of experience providing IT helpdesk support and frontline escalation.
• Experience with user administration (onboarding, offboarding, changes, resets).
• Familiarity with licensing, hardware requests, and asset tracking.

Responsibilities

• Keep regular office hours at SpotOn office in Chicago.
• Handle tickets including user administration, desktop support, licensing, and hardware requests.
• First response for issues from VIP staff; manage asset tracking and audits.
• Maintain and patch systems; take ownership of special projects as needed.
• Respond to unexpected issues and other duties as assigned.

Skills

Customer service

Communication

Confidentiality

Office procedures

Education

High school diploma

CompTIA A+ / Network+ / Tech+

Tools

Okta

Google Workspace

Macintosh & Windows Config

VoIP Telephony

Job description

SpotOn in Chicago seeks a Helpdesk Technician to support employees and contractors, focusing on confidentiality, frontline and escalation tasks. The role requires handling user administration, desktop support, licensing, and hardware requests, with ownership of asset tracking and regular maintenance.

You will respond to VIP requests, assist with special projects, and ensure timely resolution of issues, using Okta, Google Workspace, Windows and Macintosh environments.