IT Helpdesk Hero

Xpert Technologies; Troy (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free medical

Dental/Vision coverage

Gym membership

Gym in-office

Standing desks

Lunch stipend

Company car for client visits

401k match

Summer hours

Hybrid work schedule

Job summary

Xpert Technologies is seeking a Helpdesk Hero to join our IT & cybersecurity MSP team in Michigan. You will be the face of the company, owning escalations, guiding clients through issues, and delivering clear, practical solutions across a range of endpoints and services.

You’ll work with Microsoft 365, AD/Azure AD, patching, VPNs, and patching, providing proactive support and rapid response to incidents while maintaining a high standard of client care. Hybrid schedule offered.

Skills

Customer service

Ownership mindset

Troubleshooting

Communication

Tools

Microsoft 365 / Office 365

Windows OS

Active Directory / Azure AD

Endpoint security

Network fundamentals

Ticketing systems (ConnectWise/Autotask)

RMM tools

VoIP troubleshooting

Job description

Helpdesk Hero

Let’s start with the truth: this is a wonderful place to work, but it is not an easy place to work.

We’re an IT and cybersecurity managed service provider. That means we’re trusted with our clients’ most critical systems, the technology that keeps their businesses running, and the security that keeps their data safe. And you, as the person answering the call when something breaks, freezes, or mysteriously disappears, are the face of the company more than anyone else.

If you don’t just “tolerate” people but genuinely love them — if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan — then read on.

Reasons NOT to Apply

• You just want a paycheck and a quiet corner to get by in.
• You don’t care about building relationships with your colleagues in person and you want to work fully remote.
• You think “helpdesk” means taking tickets and moving them along without ownership.
• You get frustrated when someone explains the same problem three different ways
• You want every day to be predictable and stress-free and get mad because our clients don’t schedule their emergencies.
• You aren’t curious and troubleshooting feels like drudgery instead of detective work
• You’re allergic to change and argue for doing things the way they’ve always been done
• You complain instead of coming up with ideas and problem solving
• You view company values as stupid corporate stuff

Reasons TO Apply

• You light up when you fix something that’s been driving someone crazy — and you can explain what you did without making them feel dumb.
• You see technology as a craft worth mastering and you love learning new systems, tools, and tricks.
• You take pride in being the person clients trust first when things go sideways.
• You like variety — one day you’re troubleshooting a Teams call that keeps dropping, the next you’re remediating a phishing attempt, and the next you’re rolling out patches across dozens of endpoints.
• You want to be part of a culture where we push each other to be better — not just technically, but in how we communicate, care for clients, and grow as people.
• You want to work somewhere that doesn’t tolerate low performers even if it means high expectations for yourself

What You’ll Be Working With

• Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams administration)
• Windows desktop and server operating systems
• Active Directory / Azure AD user and group management
• Endpoint security solutions (AV, EDR, patching, policies)
• Network fundamentals (firewalls, VPNs, switches, wireless access points)
• Ticketing and documentation systems (ConnectWise, Autotask, or similar)
• Remote monitoring and management tools (RMM)
• Basic troubleshooting for VoIP systems and mobile device support

What makes this a great place to work

• Free medical, dental, vision coverage for you the employee (excludes dependents)
• Free gym membership
• Gym located in office to use at lunch time
• Standing desks
• Lunch stipend
• Use of company cars to visit clients rather than personal car
• 401k plan with 4% company match
• Summer hours
• Hybrid work schedule