IT Helpdesk Dispatcher & Onsite Technician

ES Strategic Consulting; Abilene (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

ES Strategic Consulting is seeking a Computer Technician located in Abilene, Texas. The role involves dispatching service tickets, providing Level 1 support for helpdesk issues, and technical troubleshooting, all while ensuring high service levels.

The ideal candidate will have a high-school diploma, relevant experience, and certifications such as CompTIA. Strong interpersonal skills and the ability to work both independently and collaboratively are essential for success in this fast-paced environment.

Qualifications

• High-school diploma or GED required; Bachelor's or Associate's degree in Computer Science is helpful.
• 1–3 years of related Computer Technician experience preferred.
• Certifications such as CompTIA or Microsoft are a bonus.

Responsibilities

• Dispatch new tickets and coordinate priorities with the team.
• Provide Level 1 support for helpdesk issues.
• Install hardware, software, and device drivers on computers.

Skills

Interpersonal skills

Problem solving

Technical awareness

Customer service

Multitasking

Education

High-school diploma or GED

Bachelor’s or Associate’s degree in Computer Science

Tools

Microsoft Teams

CompTIA

Microsoft certifications

Job description

ES Strategic Consulting is seeking a Computer Technician located in Abilene, Texas. The role involves dispatching service tickets, providing Level 1 support for helpdesk issues, and technical troubleshooting, all while ensuring high service levels.

The ideal candidate will have a high-school diploma, relevant experience, and certifications such as CompTIA. Strong interpersonal skills and the ability to work both independently and collaboratively are essential for success in this fast-paced environment.