Dispatch Technician - Tolar Systems

ES Strategic Consulting; Abilene (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

ES Strategic Consulting is seeking a Computer Technician located in Abilene, Texas. The role involves dispatching service tickets, providing Level 1 support for helpdesk issues, and technical troubleshooting, all while ensuring high service levels.

The ideal candidate will have a high-school diploma, relevant experience, and certifications such as CompTIA. Strong interpersonal skills and the ability to work both independently and collaboratively are essential for success in this fast-paced environment.

Qualifications

• High-school diploma or GED required; Bachelor's or Associate's degree in Computer Science is helpful.
• 1–3 years of related Computer Technician experience preferred.
• Certifications such as CompTIA or Microsoft are a bonus.

Responsibilities

• Dispatch new tickets and coordinate priorities with the team.
• Provide Level 1 support for helpdesk issues.
• Install hardware, software, and device drivers on computers.

Skills

Interpersonal skills

Problem solving

Technical awareness

Customer service

Multitasking

Education

High-school diploma or GED

Bachelor’s or Associate’s degree in Computer Science

Tools

Microsoft Teams

CompTIA

Microsoft certifications

Job description

Job Description

• Dispatch new tickets and coordinate priorities with the team.
• Accept calls from the Service Queue, assess urgency, create a service ticket, and determine if immediate intervention is warranted.
• Maintain tickets and ticket queues for accuracy to meet Service Level Agreements (SLA).
• Communicate with the Tolar team in Microsoft Teams.
• Update tickets in real time with time worked and detailed notes.
• Develop and adhere to documentation for common tasks.
• Provide Level 1 support for helpdesk issues, aiming to resolve within 30 minutes before escalation.
• Install hardware, software, and device drivers on standalone computers.
• Test computer peripherals, hardware, and software to ensure proper functioning.
• Install and configure monitors, keyboards, and printers.
• Troubleshoot hardware and software problems.
• Assist the team with logistics: pick up and drop off machines, make deliveries, move tech equipment, and other ad hoc needs.

Qualifications

• High‑school diploma or GED required; Bachelor’s or Associate’s degree in Computer Science or related field helpful.
• 1–3 years related Computer Technician experience preferred; work experience will be accepted in lieu of formal education.
• Certifications such as CompTIA or Microsoft are a bonus.
• Administrative experience is a plus.
• Ability and willingness to be on‑call during evenings and weekends as needed.
• High level of drive and desire to complete tasks promptly.
• Ability to work collaboratively with a team and independently.

Desired Attributes:

• Hungry – driven to learn more and help move Tolar forward.
• Humble – team player who admits mistakes and learns from them.
• Smart – emotional IQ with the ability to interact well with others.

Aptitude & Interpersonal Skills:

• Strong interpersonal skills: active listening, relationship‑building, problem solving, and written communication.
• Self‑motivated and supportive team player.
• High level of customer service and professionalism in a fast‑paced environment.
• Proven ability to multitask, prioritize, organize, and follow through.
• Adaptability to change.
• Basic technical awareness and ability to match resources to technical issues.
• Understanding of support tools, techniques, and how technology services work.
• Typing skills for quick and accurate entry of service request details.
• Eagerness to learn, grow, and embrace continuous learning.

Additional Information

All your information will be kept confidential according to EEO guidelines.