IT Helpdesk Coordinator

Recooty; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated IT support specialist to assist with the rollout of a new system across the USA. This role involves providing technical support, training staff on software tools, and troubleshooting various hardware and network issues. Ideal candidates will have a background in Computer Science or IT, with a strong knowledge of CargoWise and exceptional communication skills. Join a forward-thinking team where your contributions will directly support business goals and enhance operational efficiency. If you are detail-oriented and passionate about technology, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in troubleshooting hardware and software issues.
• A+ or CompTIA, Microsoft MCSA certifications are a plus.

Responsibilities

• Engage in the rollout of CargoWise and provide technical support.
• Train staff on software and maintain daily performance of systems.

Skills

Troubleshooting PC hardware

Network issues resolution

Software support

Exceptional communication skills

Detail-oriented

Problem-solving skills

Education

Bachelor’s degree in Computer Science

Information Technology degree

Tools

CargoWise

Microsoft Office

Windows platform

Job description

Job Responsibilities

· Actively engages in the new system rollout for CargoWise throughout the USA.

· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Respond to queries, either in person or over the phone.

· Write software training manuals.

· Train staff on computer software (ie. Microsoft Office) and system upgrades.

· Maintain daily performance of computer systems.

· Respond to email messages for customers seeking help.

· Install and support PC hardware, PC software, labeling, troubleshooting, synchronization of printers, and scanners.

· Clean up computers.

· Run diagnostic programs to resolve problems.

· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

· Install computer peripherals for users.

· Learn the CargoWise system to properly support the staff by achieving certification.

· Perform other related duties and projects as requested or assigned by the IT manager.

Skills Required

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· Freight Forwarding System experience is a must, and CargoWise experience is highly preferable.

· Minimum of 1-2 years of related experience in troubleshooting PC hardware, network, and software-related issues.

· A+ or CompTIA, Microsoft MCSA, or any similar Information Technology certifications are a plus.

· Working knowledge of Windows platform and Office Suite software.

· Exceptional communication skills, both verbal and written.

· Detail-oriented, organized, and works with a high degree of accuracy.

· Forward-thinking vision and a demonstrated interest in using IT resources to support business goals.

· Experience working with CargoWise is a plus.

· Strong problem-solving skills.

· Must have a high level of professionalism and confidentiality.