IT Helpdesk Apprentice - Campus Tech Support

The Chronicle Of Higher Education, Inc.; Lynchburg (VA); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University is seeking an IT Helpdesk Campus Support Apprentice to assist the assigned department with technical issues, document processes, and learn university systems to extract information from those systems. You will also gain exposure to data analysis and process improvement while upholding LU policies and a Christ-centered mission.

The role involves handling end-user requests, maintaining repair metrics, and following HelpDesk standards.

Qualifications

• Experience installing and troubleshooting computer components (hardware and software).
• Proficiency with Microsoft Office software and standard office technologies.
• Strong attention to accuracy and detail.
• Willingness to provide consistent and exceptional customer service.
• Must be able to obtain job-specific certifications including, but not limited to Vendor Hardware Repair (Dell, HP, Lenovo, Apple) and CompTIA ITF+ or A+.

Responsibilities

• Assist assigned department with technical issues and document processes.
• Receive, prioritize, document, and resolve end-user computer help requests.
• Maintain repair metrics and audit workflow of repair computers.
• Enforce HelpDesk standards and follow internal documentation and knowledge base articles.
• Coordinate with other IT departments to ensure issues are resolved.

Skills

Communication

Teamwork

Attention to detail

Customer service

English proficiency

Education

Bachelor’s degree in Computer Science, Information Systems, or related field (preferred)

Tools

Microsoft Office

Job description

Liberty University is seeking an IT Helpdesk Campus Support Apprentice to assist the assigned department with technical issues, document processes, and learn university systems to extract information from those systems. You will also gain exposure to data analysis and process improvement while upholding LU policies and a Christ-centered mission.

The role involves handling end-user requests, maintaining repair metrics, and following HelpDesk standards.