IT Helpdesk

The Connor Group; South Dayton (OH); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits for you and family

Company-funded HSA or FSA

401(k) with company match up to 9%

USA TODAY Top Workplace

Rewards based on performance

Advancement opportunities

Job summary

The Connor Group is seeking an on-site IT support candidate for our Miamisburg, OH location. This role requires delivering fast, friendly customer service and resolving technical issues to meet daily goals.

We value hands-on problem solving, strong communication with senior leaders, and a results-driven work ethic over certifications. Join a fast-paced team at a USA TODAY Top Workplace with excellent benefits and advancement opportunities.

Qualifications

• Proven experience in a high-demand customer service, help desk, or IT support environment.
• Exceptional communication skills and proven capability interacting directly with Senior Leadership.
• Excellent troubleshooting ability, attention to detail, and a focus on complete follow-through on every request.
• Hands-on work experience, practical adaptability, and a strong work ethic—demonstrated real-world execution is prioritized over certifications.

Skills

Customer service

Problem solving

Communication skills

IT support experience

Job description

The Connor Group is an industry leader with $5 billion in assets. We have been in business for over 30 years and have won multiple awards including USA TODAY Top Workplace 2026.

This is an On-Site role in Miamisburg, OH.

Does this describe you?

• Do you enjoy working in a fast-paced environment?
• Are you the type of person that likes responding to the needs of others?
• Do you like delivering top notch customer service?
• Do you enjoy accomplishing goals and tasks daily?
• Do you have a high level of energy?
• Are you good at problem solving?
• Do you enjoy setting up and troubleshooting IT equipment?

What we offer:

• Exceptional Day 1 medical benefits for you and your family, including a company-funded HSA or FSA.
• 401(k) with company match up to 9%.
• Work in a company named USA TODAY Top Workplace.
• Employees are rewarded and recognized based off performance and results.
• Real advancement opportunities based off performance.
• Opportunity to work with an elite, game-changing organization.

Qualified candidates will possess the following:

• Proven experience in a high-demand customer service, help desk, or IT support environment.
• Exceptional communication skills and proven capability interacting directly with Senior Leadership.
• Excellent troubleshooting ability, attention to detail, and a focus on complete follow-through on every request.
• Hands-on work experience, practical adaptability, and a strong work ethic—demonstrated real-world execution is prioritized over certifications.