Desktop Support Technician

Audit-Tel Inc; Cincinnati (OH); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Work From Home Days Provided

Job summary

Inverse Technology Solutions in Cincinnati, Ohio is seeking a Desktop Computer Support Technician to provide technical end-user support, troubleshoot devices, manage tickets, and assist with hardware, software, and network-related problems. A strong work ethic and customer service skills are essential, with prior technical support experience preferred.

The role requires the ability to handle Windows environments and communication with non-technical users.

Qualifications

• Experience in Desktop Support, Help Desk or IT Support roles.
• Familiar with Windows operating systems and Microsoft Office.
• Basic networking knowledge and ticketing systems experience.

Responsibilities

• Respond to and resolve end-user technical support requests in a timely manner.
• Document, track and update support tickets using the company system.
• Troubleshoot desktop, laptop, printer, software and peripheral issues.
• Install and maintain hardware, OS, and business applications.
• Provide support for Windows environments, email, and productivity software.
• Assist with user accounts, password resets, and access management.
• Escalate complex issues to appropriate teams.
• Document incidents, resolutions and procedures accurately.
• Assist with hardware deployments and workstation replacements.
• Communicate technical information to non-technical users with excellent customer service.
• Participate in after-hours and on-call support.

Skills

Desktop Support

Help Desk

IT Support

Active Directory

Microsoft 365

Remote support

Education

College or High School

Tools

Windows OS

Microsoft Office

Networking basics (TCP/IP)

Job description

Why Us?

Inverse Technology Solutions was founded in 2010, but we have been in the IT industry for over 40 years. We are a fast-growing company that provides IT services for Nationwide Businesses and Fortune 500 Companies. We stand by our service and products, and we are looking for a Help Desk Technician that has the same quality standards and takes pride in their work. We fully train our Help Desk employees on various IT devices and systems that other companies don’t support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP Camera systems to make them a well-rounded IT professional.

We offer great starting salaries, retirement plans, health benefits, and bonuses.

Inverse started as a small family business and has grown into a major player in the IT world. Our employees are a team and party of the family.

We have supported our troops throughout the years and love working with veterans.

Desktop Computer Support Technician

Inverse Technology Solutions is seeking a full-time Desktop Computer Support Technician in Cincinnati, Ohio. The successful candidate will provide technical support to end users, troubleshoot desktop and laptop computer issues, manage support tickets, and assist with hardware, software, and network-related problems. This position requires prior technical support experience; however, a strong work ethic, excellent customer service skills, and a willingness to learn are equally important.

Key Responsibilities

• Respond to and resolve end-user technical support requests in a timely manner.
• Create, document, track, and update support tickets through the company ticketing system.
• Diagnose and troubleshoot desktop, laptop, printer, software, and peripheral device issues.
• Install, configure, and maintain computer hardware, operating systems, and business applications.
• Provide support for Microsoft Windows environments, email systems, and common productivity software.
• Assist with user account administration, password resets, and access management.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Support hardware deployments, upgrades, and workstation replacements.
• Provide exceptional customer service while communicating technical information to non-technical users.
• Participate in after-hours and on-call support is required.

Skills and Qualifications

• Previous experience in Desktop Support, Help Desk Support, IT Support, or a related technical role.
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows operating systems, Microsoft Office applications, and desktop hardware.
• Basic understanding of networking concepts, including TCP/IP, wireless connectivity, and printers.
• Experience with ticketing and incident management systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Detail-oriented with the ability to follow established processes and procedures.
• Ability to work independently with minimal supervision while collaborating effectively within a team environment.
• Experience with Active Directory, Microsoft 365, and remote support tools is preferred.

Salary Range

Career Level Required

Experienced (Non-Manager)

Experience Required

1 to 2 Years

Education Required

College preferred or High School

Job Status

Full Time

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Retirement Plan
• Work From Home Days Provided

Schedule:

• 8 hour shift
• Monday to Friday
• On-Call Rotation

Supplemental pay types:

• Quarterly Bonuses and Quarterly Pay Increases

Starting Salary Range: $38,500 to $45,000