IT Helpdesk

The Connor Group; Miamisburg (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Day 1 medical benefits

401(k) with company match up to 9%

USA TODAY Top Workplace

Advancement opportunities based on绩绩

Job summary

The Connor Group is seeking an on-site IT support/customer service professional for our Miamisburg, OH location. You will handle day-to-day IT requests and customer service tasks in a fast-paced environment, collaborating with senior leadership as needed.

Qualified candidates will have proven experience in high-demand support, exceptional communication, and strong troubleshooting skills. We emphasize practical execution and a strong work ethic, with opportunities for advancement within a

Qualifications

• Proven experience in a high-demand customer service, help desk, or IT support environment.
• Exceptional communication skills and proven capability interacting directly with Senior Leadership.
• Excellent troubleshooting ability, attention to detail, and a focus on complete follow-through on every request.
• Hands-on work experience, practical adaptability, and a strong work ethic—demonstrated real-world execution.

Skills

Customer service

Help desk

IT support

Communication skills

Troubleshooting

Problem solving

Attention to detail

Follow-through

Job description

The Connor Group is an industry leader with $5 billion in assets. We have been in business for over 30 years and have won multiple awards including USA TODAY Top Workplace 2026.

This is an On-Site role in Miamisburg, OH.

Does this describe you?

• Do you enjoy working in a fast-paced environment?
• Are you the type of person that likes responding to the needs of others?
• Do you like delivering top notch customer service?
• Do you enjoy accomplishing goals and tasks daily?
• Do you have a high level of energy?
• Are you good at problem solving?
• Do you enjoy setting up and troubleshooting IT equipment?

What we offer:

• Exceptional Day 1 medical benefits for you and your family, including a company-funded HSA or FSA.
• 401(k) with company match up to 9%.
• Work in a company named USA TODAY Top Workplace.
• Employees are rewarded and recognized based off performance and results.
• Real advancement opportunities based off performance.
• Opportunity to work with an elite, game-changing organization.

Qualified candidates will possess the following:

• Proven experience in a high-demand customer service, help desk, or IT support environment.
• Exceptional communication skills and proven capability interacting directly with Senior Leadership.
• Excellent troubleshooting ability, attention to detail, and a focus on complete follow-through on every request.
• Hands-on work experience, practical adaptability, and a strong work ethic—demonstrated real-world execution is prioritized over certifications.