IT Helpdesk

BTI Solutions, Inc.; San Jose (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Health and wellness benefits

Professional development opportunities

Job summary

BTI Solutions, Inc. is seeking an IT Helpdesk professional in San Jose to install and configure hardware and software, troubleshoot issues, and maintain documentation. You will support infrastructure and R&D activities, perform system upgrades, and ensure safety compliance.

The ideal candidate has 4+ years in networks and systems maintenance, experience with Linux-based OS installation/management, and strong communication skills. This role offers a competitive pay range and growth opportunities.

Qualifications

• 4+ years of experience in computer networks and systems maintenance.
• A+ certification, Linux+ or Cisco CCNA advantageous.
• Foreman deployment experience.
• Ansible experience.
• Linux base OS installation, management, and support (RHEL/CentOS/Ubuntu).
• Asset management experience.
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Responsibilities

• Installing and configuring hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Managing technical documentation.
• Operations and Support Asset Management, including audits and inventory tracking.

Skills

Networking experience

A+ certification

Linux+ certification

Cisco CCNA

Foreman deployment

Ansible

Linux OS administration

Asset management

Communication skills

Interpersonal skills

Tools

Red Hat Enterprise Linux

CentOS

Rocky Linux

Ubuntu

Job description

IT Helpdesk Responsibilities:

• Installing and configuring hardware and software components to ensure usability.


• Rack and stacking Server, lifting up to 50lb weight.


• Troubleshooting hardware and software issues.


• Ensuring electrical safety standards are met.


• Repairing or replacing damaged hardware.


• Upgrading the entire system to enable compatible software on all computers.


• Install and configure systems which support infrastructure and/or R&D activities.


• Develop and maintain installation and configuration procedures.


• Performing tests and evaluations of new software and hardware.


• Providing support to users and being the first point of contact for error reporting.


• Establishing good relationships with all departments and colleagues.


• Conducting daily backup operations.


• Managing technical documentation.


• Operations and Support Asset Management, includes 4 physical asset audits per year.


• Need to track inventory any time.

JOB REQUIREMENTS

• 4+ years of experience in computer networks and systems maintenance.


• A+, Linux+, or Cisco Certified Network Associate accreditation advantageous.


• Forman deployment experience.


• Ansible experience.


• RHEL, CENTOS, ROCKY, UBUNTU, and other Linux base OS installation, management, and support.


• Asset Management experience.


• Excellent written and verbal communication skills.


• Good interpersonal skills.


• Attention to detail.


• Good problem-solving skills.

Pay Range: up to $29 to $32/hour

Why work at BTI?

We're committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development.

We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.

Corporate Values

1. 1. Guided by Integrity We earn trust by keeping our promises and holding ourselves and each other accountable to do the right thing in all circumstances.


2. 2. Strive for Excellence We strive to deliver quality candidates with efficiency and professionalism leading to the complete satisfaction of our clients.


3. 3. Stronger Together We embrace each other's differences and practice collaborative communication to build strong partnerships and relationships to achieve successful outcomes.


4. 4. Think Big We continuously challenge ourselves and seek innovative ideas to improve and strengthen our company, clients, and partners for long-term success.


5. 5. Achieve Impact We commit ourselves to empowering and uplifting the people and communities we serve for a better tomorrow.

To be the foundation of all connections and the driver of new discoveries, growth, and transformation for our employees, candidates, clients, partners, and community Connecting talented employees and great companies to attain new experiences and opportunities to fulfill their needs and achieve their goals.