IT Help Desk Technician (OVERNIGHTS)

Schnuck Markets, Inc.; St. Louis (MO); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading company in the retail grocery sector is seeking an IT Help Desk Technician for overnight shifts. The role involves providing tier 1 support for all teammates, handling store systems, hardware troubleshooting, and emergency services. Successful candidates will have strong communication skills and the ability to work under pressure. This position offers a mix of in-office and remote work after training.

Benefits

Medical insurance

Vision insurance

401(k)

Student loan assistance

Qualifications

• Less than a year of experience required.
• Must have working knowledge of Microsoft Office applications.

Responsibilities

• Provide 24/7 end user support and document all calls.
• Respond quickly to infrastructure device connectivity issues.
• Administer the central repository for reports.

Skills

Communication

Multitasking

Technical Skills

Education

High School Education

Tools

Microsoft Office

Job description

Join to apply for the IT Help Desk Technician (OVERNIGHTS) role at Schnuck Markets, Inc.

Join to apply for the IT Help Desk Technician (OVERNIGHTS) role at Schnuck Markets, Inc.

Direct message the job poster from Schnuck Markets, Inc.

Manager, Talent Acquisition at Schnuck Markets, Inc.

JOB DESCRIPTION SUMMARY

The IT Help Desk acts as tier 1 support for all teammates at stores and facilities. The team provides internal support in regard to store point of sale systems, enterprise operations, hardware troubleshooting, and general maintenance. The team also works with third parties in regard to data circuits, payment platforms, emergency services, while also acting as the alarm monitoring station for SMI properties and their adjacent retail spaces.

Shifts for this OVERNIGHT role will be Monday-Sunday 930pm-6am (5, 8 hour shifts a week). Weekends and some holidays are required.

This role requires 4 days in office for up to 6 months to learn the role and then will be able to shift to 3 days a week in office and 2 days remote. This role is located in St Louis, Missouri.

Training will take place during the first 8 weeks with our morning shift between 530am-2pm.

ESSENTIAL JOB RESPONSIBILITIES

•Provide 24/7/365 end user support, responding to all incoming calls and emails, documenting all calls in our ticket tracking system - opening service tickets for repairs and or maintenance.

•Respond quickly and effectively to all infrastructure devices losing network connectivity

•React to all system outages reported and or realized - engaging all support personnel to reach a resolution.

•Updating all store ad prices and promotions that are incorrect in their systems

•Verifying pass cards and dispatching fire, police, and after hours emergency refrigeration service in response to alarms.

•Inspecting and reporting all Data Center equipment anomalies.

•Ensuring all jobs are running on time to meet system deadlines, including all critical applications (i.e. warehouse orders, automatic replenishment, daily sales reports).

•Responding to and following up on all abends and restarts to ensure correct job completion has occurred.

•Emergency preparedness for the UPS power backup and fire suppression systems in the Lackland Data Center, keeping the business operational.

•Administration of the companies’ central repository for reports generated out of the mainframe and servers for distribution to all end departments.

•Provide end user support for all electronic store payment processing and bookkeeping through research and analysis using multiple payment applications.

MINIMUM REQUIREMENTS

•Required Education: High School Education

•Minimum Years of Experience: Less than a year

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

•Computer literate - must have a working knowledge of Microsoft Office applications, including Outlook

•Knowledge of the plethora of software and hardware systems being supported

Skills & Abilities

•Multitasking and prioritizing

•Sitting for extended periods of time

•Excellent communication skills, both verbal and written

•Ability to work as a team in a high pressure environment

•Superior technical and analytical skills

FORMAL POLICY SETTING

•Policies or procedures associated with Department or Division are set by others.

PHYSICAL REQUIREMENT AND WORK ENVIRONMENT

Walking

•Primarily Sitting

Standing

•Primarily Sitting

Lifting

•Up to 25 lbs

Travel

•24/7/365 shift work with overtime required as needed

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  Retail Groceries

Referrals increase your chances of interviewing at Schnuck Markets, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Student loan assistance

Get notified about new Information Technology Help Desk Technician jobs in St Louis, MO.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.