IT Help Desk Technician- Intermediate_ Division of Information Systems

University of Mississippi Medical Center; Jackson (MS); On-site; USD 25,000 - 33,000; Full time

Job summary

University of Mississippi Medical Center için bir IT Help Desk Technician-Intermediate pozisyonu Jackson, Main Campus’ta bulunmaktadır. Görevler, kullanıcıların teknik sorunlarını ilk kez ele almak, oturum açma sorunlarını çözmek ve bilet sistemine ayrıntılı şekilde kayıt etmek üzerine odaklanır.

Takım içinde çalışmaya yatkın, MS Office kullanımı ve iletişim becerileri güçlü adaylar tercih edilir; destek ekibiyle işbirliği içinde sorunları çözer ve gerektiğinde daha üst seviyedekilere

Qualifications

• Degree (Associate's or Bachelor's) and one year of IT support or help desk experience.
• Proficiency in Microsoft Office Suite.
• Excellent interpersonal and written communication skills.

Responsibilities

• Actively participates in rotating-call phone system and team email communications.
• Documents issues clearly in ticketing software to convey problems.
• Uses remote support tools to gather details for troubleshooting.
• Provides resolution or routes issues to appropriate technical teams.
• Mentors junior team members and contributes to team documentation.

Skills

Interpersonal skills

Verbal & written communication

Analytical thinking

Independent work

MS Office

Education

Associate's or Bachelor's degree

Job description

Job Title: IT Help Desk Technician- Intermediate_ Division of Information Systems

Location

Main Campus Jackson

Organization

SER-DIS-Help Desk & Asset Management

Job Summary

IT Help Desk Technician-Interm provides first tier technical assistance and problem resolution to UMMC it device users. Receives, processes, and documents technical inquiries from UMMC user base. Participates in a robust team environment.

Education and Experience Required

• Degree (Associate's or Bachelor's) and one (1) year of IT support, Help Desk, or technical role experience.

Certifications, Licenses or Registration Required

N/A

Knowledge, Skills & Abilities

• Strong, positive, and professional interpersonal skills to interact with a wide range of constituencies.
• Strong verbal and written communication skills.
• Ability to analyze and synthesize information, determine solutions, and evaluate the usefulness of a solution.
• Ability to work independently in a 24x7x365 robust team environment.
• Ability to comprehend or apply knowledge to new or changing situations.
• Proficiency in Microsoft Office Suite of products.

Responsibilities

• Actively participates in rotating-call phone system, team email account, end user self-service ticket creation and other methods of UMMC customer communication of technical issues and requests.
• Thoroughly documents or modifies customer documentation in ticketing software to successfully convey the problem or request.
• Uses provided guidelines.
• Appropriately determines and documents the urgency of the customer's inquiry.
• Utilizes remote support software to further define the details of problems, providing screen shots and/or other pertinent information for further troubleshooting by upper level support teams.
• Provides resolution or routes problem or request to appropriate technical support team.
• Participates in special projects as directed by the department manager.
• Provides input into all team documentation to ensure accuracy and appropriate updates.
• Recognizes and reports problem trends to leadership based on incoming customer communications
• Mentors associate-level team members when questions arise regarding procedure or issue resolution.

The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional bending, occasional reaching, frequent sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type

Full time

FLSA Designation/Job Exempt

No

Pay Class

Hourly

FTE %

100

Work Shift

Rotating

Benefits Eligibility

Grant Funded: No

Job Posting Date

10/28/2026

Job Closing Date

10/31/2026

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals. For additional information, please check here: Know Your Rights: Workplace discrimination is illegal (eeoc.gov). In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages.

Complaint Process

Complaint Process You may request additional information, accommodation or file a complaint through the applicable process identified below. Inquiries or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to [e-mail].