Human Resource Specialist-HR Service Center

University of Mississippi Medical Center; Jackson (MS); On-site; USD 25,000 - 30,000; Full time

Job summary

The University of Mississippi Medical Center is seeking an HR Service Center Specialist to serve as the first contact for HR inquiries, providing courteous customer service and guiding employees and volunteers through routine questions.

You will support HR business partner teams by handling essential HR operational tasks, data entry, record keeping, and basic reporting to HR leadership.

Qualifications

• Experience in customer service or administrative support
• Ability to handle routine HR inquiries
• Experience with sensitive and confidential data

Responsibilities

• Log and guide HR inquiries via call center scripts.
• Refer non-routine inquiries to HR partners.
• Promote use of HR self-service tools.
• Assist walk-in customers with HR inquiries.
• Support HR documentation, data entry, and records.
• Generate HR reports and assist leadership with data.
• Identify patterns to improve service scripts and processes.

Skills

Customer service

Communication skills

Conflict resolution

HR systems

Data confidentiality

Attention to detail

Organizational skills

Education

Associate's or Bachelor's degree

Job description

Human Resource Specialist-HR Service Center

Location: Main Campus, Jackson

Job Summary

Serves as first point of contact for human resources inquiries, providing unparalleled customer service by identifying customer needs and responding to the routine inquires or escalating to the appropriate human resources business partner or service area. Supports HR business partner and service partner teams by processing essential HR operational support functions.

Education & Experience

Degree (Associate's or Bachelor's)

Certifications, Licenses or Registration required: N/A

Preferred Qualifications

Prior human resources, business/administrative support, or clerical work experience

Knowledge, Skills & Abilities

• Knowledge of customer service principles and procedures.
• Good written and verbal communications skills, including ability to actively listen and to engage in positive interpersonal exchanges with customers.
• Ability to present self with professionalism and poise and create a welcoming, friendly environment for effectively managing customer inquiries.
• Ability to apply conflict resolution approaches to patiently and effectively manage customer issues or complaints.
• Ability to work in a fast-paced environment and to organize, prioritize, and perform tasks efficiently based on customer demands.
• Computer aptitude including ability to learn and operate HR systems and software applications and follow detailed technical instructions.
• Ability to follow verbal instructions and detailed, written business processes and protocols, and technical instructions.
• Knowledge of general HR principles and ability to use judgment to identify exceptions from routine questions and situations.
• Ability to manage sensitive and confidential data.
• Ability to accurately manage sensitive and confidential data with a high attention to detail.

Responsibilities

• Through a call center infrastructure, identifies and logs customer inquiries and follows scripts to provide guidance related to routine HR inquiries in broad areas of human resources services.
• Identifies non-routine customer inquiries or complaints and makes referral to HR service or HR business partner.
• Promotes and educates employees in the use of HR systems' self-service capabilities wherever possible to meet customer needs.
• Provides customer service to walk-in customers with human resources-related inquiries including but not limited to new employee and volunteer activities, management support activities, employee support activities, and regulatory, compliance-related HR activities.
• Provides support for essential HR operational functions including HR documentation and record keeping; data entry and data integrity activities.
• Utilizes basic reporting of HR databases and systems and manipulates excel spreadsheet data to provide information to HR leadership, service, and business partner teams for HR monitoring, tracking, and auditing exercises.
• Proactively identifies patterns and trends of customer inquiries for continuous expansion of customer service scripts and business process and customer service experience improvements.

Physical and Environmental Demands

Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, frequent reaching, occasional sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Employment Type

• Time Type: Full time
• FLSA Designation/Job Exempt: No
• Pay Class: Hourly
• FTE %: 100
• Work Shift: Day

Benefits Eligibility

Grant Funded: No

Job Posting Date

10/6/2026

Job Closing Date

Open until filled if no date specified

Employer Commitment and Diversity Statement

The University of Mississippi Medical Center is committed to educating the next generation of health professionals, discovering new cures and treatments and providing the highest quality health care. We foster environments that support respect, compassion and belonging for all faculty, staff and students as well as patients and visitors. Our employment, academic, research and clinical care practices reflect these commitments. UMMC is an equal opportunity employer and prohibits discrimination and harassment on the basis of race, color, national origin (including limited English proficiency and primary language), disability, age, sex (as that term is defined in applicable laws such as 45 CFR § 92.101(a)(2) and binding court decisions), religion, genetic information, veteran’s status and any other status protected by applicable law. UMMC also prohibits retaliation against those who report discrimination or harassment and against those who participate in the Medical Center’s investigation and handling of such reports. Further, UMMC complies with all applicable statutes, regulations and executive orders regarding sex discrimination, sexual harassment, domestic and dating violence, sexual assault and stalking, including but not limited to Title IX of the Education Amendments of 1972 and its implementing regulations which prohibit discrimination on the basis of sex in any education program or activity UMMC operates including in admission and employment, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act (“Clery Act”) and the Campus Sexual Violence Elimination Act (“SaVE Act”). UMMC’s commitment to nondiscrimination applies to all of its programs, services, opportunities and activities, including but not limited to all employment, academic, research and clinical care practices and extends to all students, applicants for admission, employees, applicants for employment, affiliates, subcontractors, on-site contractual staff, third party or community members, visitors to any of our campuses and others participating in UMMC programs or receiving UMMC services. With respect to employment in particular, this commitment applies to all employment decisions including but not limited to recruitment, employment, training, promotion, compensation, benefits, disciplinary actions and termination. UMMC maintains an affirmative action program in accordance with applicable laws. Consistent with these laws, UMMC takes affirmative action to recruit, employ, advance and prevent discrimination against qualified individuals. For additional information, please check here: Know Your Rights: Workplace discrimination is illegal (eeoc.gov). In compliance with Section 1557 of the Patient Protection and Affordable Care Act and other federal civil rights laws and to ensure individuals with disabilities and those with limited English proficiency have meaningful access to, have an equal opportunity to participate in and have an equal opportunity to enjoy the benefits of our programs, activities, services and other benefits, UMMC provides the following in a timely manner and free of charge: reasonable modifications to our policies, practices, or procedures for qualified individuals with disabilities when such modifications are necessary to avoid discrimination on the basis of disability; appropriate auxiliary aids and services for individuals with disabilities (including individuals’ companions with disabilities) which may include qualified sign language interpreters and written information in other formats including braille and large print and language assistance services for individuals with limited English proficiency (including individuals’ companions with limited English proficiency) which may include qualified interpreters and information written in other languages.

Complaint Process

Inquires or complaints relating to discrimination or other employment issues may be referred to the Office of Employee Relations, 2500 North State Street, Jackson, Mississippi 39216-4505 or emailed to [e-mail].

If you are a UMMC Student who needs more information or needs to file a complaint, please click here.

You may also report any allegations of UMMC’s noncompliance with any legal requirement using UMMC’s Compliance Line.

If you are anyone who has experienced, witnessed or otherwise has knowledge of any alleged violation of UMMC’s Title IX policy, please click here.

If you are a Visitor/Patient who needs more information or needs to file a complaint, please click here.