IT Help Desk Technician

Creative Financial Staffing, LLC; Powell (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Job summary

Creative Financial Staffing, LLC is seeking an IT Help Desk Technician in Columbus, OH. The role provides day-to-day IT support, helps maintain secure and reliable tech operations, and assists with deploying and managing IT equipment.

Responsibilities include first-level support via phone/email/chat, asset tracking, and coordination with vendors to resolve issues. Requires strong Windows knowledge and 2+ years in IT support.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Information Technology or related field preferred.
• Two or more years of experience in technical support or help desk.
• Working knowledge of Windows operating systems and common business applications.

Responsibilities

• Provide first-level technical support via phone, email, chat, or ticketing system.
• Maintain IT asset tracking and inventory management processes.
• Install, configure, and support hardware, software, printers, and devices.
• Collaborate with internal teams and third-party IT providers to resolve issues.
• Assist with deployment, maintenance, and relocation of IT equipment.
• Evaluate software/hardware and provide recommendations.

Skills

Customer support

Windows OS

Troubleshooting

Communication

IT assistance

Education

High school diploma or equivalent

Associate degree in IT or related field

2+ years IT help desk experience

Tools

Ticketing system

Remote desktop

MS Office

Job description

IT Help Desk Technician
Columbus, OH
Salary: $55,000 - $65,000

Job Summary

The IT Help Desk Technician is responsible for providing comprehensive day-to-day IT support and technical assistance to employees while helping maintain reliable, efficient, and secure technology operations across the organization. This role supports users with hardware, software, workstations, and other technology needs; coordinates with internal teams, third-party IT providers, and vendors to resolve technical issues; and assists with the deployment, maintenance, and management of IT equipment and resources.

Duties and Responsibilities

• Works closely with internal and external stakeholders to support office technology initiatives, relocations, and infrastructure projects.


• Provides first-level technical support to staff via phone, email, chat, or ticketing system.


• Maintains IT asset tracking, equipment deployment, and inventory management processes.


• Coordinates with third-party IT service providers and vendors to support IT operations and resolve technical issues.


• Prepares, configures, deploys, and relocates workstations for new hires and existing employees as needed.


• Installs, configures, and troubleshoots hardware, software, printers, mobile devices, and peripheral equipment.


• Participates in the testing and evaluation of software and hardware solutions to determine effectiveness and usability.


• Prepares software and hardware evaluations and provides recommendations for management review.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High school diploma or equivalent required.


• Technical education, certification, or an associate degree in Information Technology, Computer Science, or a related field preferred.


• Two (2) or more years of experience in technical support, help desk, or a similar IT role.


• Working knowledge of Windows operating systems and common business applications.

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