IT Help Desk Technician

Maritime Academy Charter School; Philadelphia (Philadelphia County); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading educational institution is seeking an IT Help Desk Technician to provide first-line support for staff and cadets. The role involves troubleshooting, maintaining technology equipment, and ensuring a smooth IT experience. Candidates should possess strong problem-solving and communication skills, along with a commitment to customer service. This full-time position requires regular attendance and teamwork to support the school's mission effectively.

Qualifications

• Background clearances required.
• Prior IT experience preferred.
• Excellent communication skills needed.

Responsibilities

• Provide technical assistance via ticketing system or phone.
• Deploy and maintain Chromebooks and laptops.
• Document end user interactions in the ticketing system.

Skills

Problem-Solving

Communication

Customer Service

Teamwork

Time Management

Education

High School Diploma

Tools

Windows OS

ChromeOS

Job description

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Position Summary

The IT Help Desk Technician serves as the forefront of the IT Department and will be the first line of support and problem-resolution for our cadets and staff.

MARITIME ACADEMY CHARTER SCHOOL

Job Description

Position title:

IT Help Desk Technician

Reports To

Chief Technology Officer

Employment Category

Full-time/12-Month/Hourly

FLSA Status

Non-Exempt

Position Summary

The IT Help Desk Technician serves as the forefront of the IT Department and will be the first line of support and problem-resolution for our cadets and staff.

MACS has a culture of respect and kindness. All staff members are expected to exhibit respect and kindness for to every staff member, students and families while maintaining school expectations both behaviorally and academically. IT department staff work collaboratively with teachers, administration and staff for the benefit of all MACS students. Regular and predictable attendance are essential functions of this position.

Position Responsibilities

Responsibilities include, but are not limited to:

• Provide technical assistance by responding to end user requests via the ticketing system or phone in a timely manner
• Document all end user interactions in the ticketing system in accordance with IT Policy and Procedures
• Deploy, maintain and repair Chromebooks to support our 1:1 environment with minimal downtime
• Deploy, maintain and repair staff laptops and desktops
• Maintain accurate inventory of all technology equipment, parts and supplies
• Streamline workflows by identifying problems, researching answers and recommending changes
• Report significant and/or recurring issues to next level support to minimize scope and reduce downtime
• Improve the Knowledge Base for staff and cadets by creating and maintaining documentation
• Participate in the development of end user training programs by identifying learning issues and recommending instructional changes during professional development
• Update job proficiency by participating in educational opportunities
• Accomplish all tasks in accordance with Maritime Academy Charter School’s mission statement
• Perform other duties as assigned
• Ensure regular and predictable attendance on a daily basis
  
  

Position Requirements

• Background clearances (FBI, PA Criminal, and PA Child Abuse)
• High school diploma, GED, or equivalent
• Prior information technology or systems administration experience preferred
• Familiarity with computer and network architecture preferred
• Familiarity with educational software preferred
• Familiarity with Windows OS
• Familiarity with ChromeOS and basic Chromebook/computer repair
• Excellent problem-solving skills
• Excellent written and verbal communication skills
• Provide excellent customer service to all staff and cadets
• A willingness to learn
• Work well as part of a team, but also able to operate independently
• Must have reliable transportation to move between our two campuses
• Strong work ethic, positive attitude, teamwork and leadership skills
• High physical and emotional energy
• Excellent time management and multi-tasking skills
• Commitment to diversity and inclusion
  
  

WORKING CONDITIONS

The working conditions of an IT Help Desk Technician include:

• Very high levels of social interaction, with daily and consistent communication with children and staff.
• Communicating with people face-to-face on a daily basis, as well as communication through phone, e-mail, letters, and memos.
• Working very near others, within a few feet or less, which may result in exposure to diseases and infections, such as colds and influenza.
• Exposure to loud sounds and high noise levels on a regular basis.
• Working with a team of educators.
  
  

Physical Requirements

IT Help Desk Technicians are regularly required to sit, stand, walk, talk, hear, operate a computer, hand-held learning devices and other office equipment, reach with hands and arms, and must be able to lift and/or move up to 50 pounds, including moving equipment up and down multiple flights of stairs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Primary and Secondary Education

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