IT Help Desk Technician

Nic Global; Gallatin (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance plans

Life insurance

Vision insurance

Disability insurance

FSA

401(k) with match

Tuition reimbursement

Job summary

NIC Global is seeking an IT Technical Support Analyst to provide local and remote end-user support across multiple sites. The role includes managing AD and Exchange, supporting Windows desktops, Citrix, CAD/CAM software, and ERP connectivity.

The ideal candidate will have 2–3 years of Helpdesk experience, strong troubleshooting skills, and experience training users on IT policies and services.

Qualifications

• High school level education or equivalent specialized training.
• 2-3 years of user/system support experience.

Responsibilities

• Supports users locally and remotely across multi-site networks.
• Triages and prioritizes Helpdesk tickets and documents resolutions.
• Manages user and computer accounts in Active Directory and Exchange mailboxes.
• Supports Windows 10–11, Office 2013–365, Citrix sessions, and CAD/CAM software.

Skills

Helpdesk support

Troubleshooting

Documentation

User training

Remote support

Asset management

Printer management

Windows administration

Education

High school diploma

Tools

Active Directory

Exchange

Citrix

CAD/CAM

ERP systems

Job description

NIC Global is a single-source manufacturer providing turn-key mechanical and electromechanical assembly, expert sheet metal fabrication, and global sourcing of metal and plastic components. We provide products to great customers such as Philips, PACCAR (Kenworth & Peterbilt), Schweitzer Engineering Laboratories, Physio Controls, and Leviton to name a few. Our growing company employs over 600 people in Washington, Tennessee, Ohio, and Texas.

Come work with us and experience our fun atmosphere that provides a great place to work and grow your career. Employees are celebrated through quarterly employee appreciation events, holiday parties, cook outs, company gifts, and various other employee events and recognition programs. We feel that great companies value their employees, and those employees are vital to the overall success of the entire organization.

In addition to an outstanding company culture, NIC Global offers other great benefits including:

Eligible for insurance 1 st of the month after 30 days, including:

• Choice of two health insurance plans
• Employer paid life insurance, AD&D, and long-term disability plans
• Vision Insurance
• Additional Life Insurance
• Critical illness insurance
• Federal health and dependent care savings accounts (FSA)
• 401(k) plan, with employer match
• Tuition Reimbursement

Other benefits include PTO accrual of 80 hours in the 1 st year, increasing with length of service milestones and 80 hours of holiday pay per year.

JOB TITLE: IT Technical Support Analyst

ESSENTIAL FUNCTIONS/DUTIES

• Supports users locally and remotely across multi-site SDWAN and external networks.
• Triages and prioritizes Helpdesk tickets; driving to resolution and documenting. Escalates when appropriate.
• Manages and creates user and computer accounts in Active Directory and provision Exchange mailboxes.
• Client support of Microsoft Operating Systems: Windows 10 through Windows 11, Office 2013 through 365, and Citrix thin clients, manages Citrix sessions, CAD/CAM engineering software, and ERP endpoint connectivity.
• Configures and troubleshoots handheld data collection scan gun devices.
• Creates image and provision client systems from bare metal.
• Trains new and established users on IT policies, services, etc.
• Document and implement training materials and programs.
• Ensures documentation of standards and procedures.
• Maintains and updates asset and inventory management.
• Manages printers and spooler service, copiers, scanners, and faxes.
• Manage third party contractors for installation, repair, and maintenance of onsite systems
• Supports production machine tool attached equipment (Predator, Build to Monitor, Pick to Light, Digi-Serial device, CMM).
• Perform regular preventative maintenance on IT assets.
• Experience with PLC, microcontrollers, etc. a plus but not a requirement
• This job description reflects the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required, based upon business needs, at any time with or without notice.

QUALIFICATIONS

• High school level education or equivalent specialized training which may be obtained in vocational courses or on the job.
• 2-3 years of user/system support

PHYSCIAL DEMANDS

Ability to lift 50lbs with or without accommodations.

Safety and Security

NIC Global Manufacturing Solutions. is a Drug Free company. Applicants under final consideration for employment and given a conditional offer of employment will be tested for illegal drug use. Employment offers will be withdrawn for applicants who test positive.

Applicants who are offered employment with the Company will be subjected to a check of their background either by the Company or a third-party vendor. Based on the job classification, applicants and employees may be subject to a consumer report or investigative consumer report, criminal history screening, education and credential verification, employment history verification, and department of motor vehicle check. The Company will review the relevant background information to select and retain the most qualified employees with the goal of maintaining a safe and productive work environment. Prior to the background check, the applicant will be required to complete an authorization form.