Client Technologies Technician I - Weekend IT Tech Fri-Sun 6a-6p

Socket.dev; Whitestown (IN); On-site; USD 50,000 - 65,000; Full time

Job summary

GNC Holdings, LLC is seeking a Client Technologies TechnicianI to ensure smooth operation of end-user hardware and software in the distribution center. You will troubleshoot, manage help desk issues, oversee asset inventory, and support projects.

You will install systems, provide user support, and coordinate with the Systems Engineer to keep IT services running reliably in a fast-paced environment.

Qualifications

• Two-year technical degree or equivalent combination of education and experience.
• 5+ years of successful network PC experience preferred.
• IT certifications preferred.
• Strong customer service skills; assist all users with requests.
• High proficiency with MS Office Suite, Outlook, and Internet applications.
• Strong communication and problem-solving skills.
• Ability to work autonomously and in a team in a fast-paced environment.

Responsibilities

• Provide prompt and responsive support for system-related requests from internal users via the help desk.
• Serve as the point of contact in the absence of the Systems Engineer.
• Lead and train Technicians to ensure team performance and skill development.
• Set up and install equipment for employee use, including cables and software.
• Troubleshoot, analyze, and resolve hardware and software issues.
• Assist with installation and support of end-user applications and IT hardware.
• Monitor and manage backups for file servers and workstations; track issues.

Skills

Technical support

Customer service

MS Office

Networking

Diagnosing issues

Problem solving

Education

Two-year Technical Degree

Tools

Outlook

Office 365

Network troubleshooting tools

Job description

POSITION SUMMARY:

The Client Technologies TechnicianIis responsible forensuring the seamless operation of end-user hardware and software within the distribution center. This role involves troubleshooting, managing Help Desk issues, overseeing asset inventory, installing new systems, and supporting special projects. The Technician provides technicalassistancerelated to computer systems, hardware, and software by responding to queries, running diagnostic programs,identifyingissues, and implementing solutions.

JOB RESPONSIBILITIES:

• Provide prompt and responsive support for system-related requests from internal users via the help desk.

• Serve as the point of contact in the absence of the Systems Engineer.

• Lead and train Client Technologies Technicians to ensure effective team performance and skill development.

• Set up and install equipment for employee use, including cables, operating systems, and necessary software.

• Troubleshoot, analyze, and resolve hardware and software issues.

• Assistwith the installation, configuration, and support of end-user applications (e.g., Email,DLx, Microsoft Office, Windows), as well as IT hardware used at GNC Distribution. Provide training to end-users and handle the repair and replacement of microcomputers.

• Order equipment from approved vendors and verify inventory upon receipt; ensure proper management of purchase orders and user accounts on the network. Support software licensing compliance across departments.

• Monitor and manage backups for file servers and workstations as assigned. Use help desk software to track and manage system issues.

• Continuously research, learn, andmaintaintechnicalexpertisefor all systems used within the distribution center.

• Maintain positive working relationships across all departments tooptimizecommunication and support.

• Helpmaintainaccurateinventory records of all IT-related equipment throughout the facility.

• Additionalduties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Regularly required to stand; walk; sit; use handsorfingers tohandle, orfeel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.

• Regularly/Occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.

• The noise level in the work environment isusually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

QUALIFICATIONS:

• Two-year TechnicalDegree;or an equivalent combination of education and experience sufficient to successfully perform the keyaccountabilitiesof the jobrequired.

• 5+years of successful Network PC experiencepreferred.

• IT certificationspreferred.

• Capability to work closely with the user community in solving day to day issues

• Strong customer service skills, willing toassistall users with various requests

• High degree ofproficiencyMS Office Suite, Outlook & Internet applications

• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

• Solid understanding and application of mathematical concepts

• Ability to develop andmaintaincollaborative relationships with peers and colleagues across the organization,as well as,internal and external clients

• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

• Ability to work with and influence peers and senior management

• Self-motivated with critical attention to detail,deadlinesand reporting

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to read, write, andcomprehendsimple instructions, short correspondence, and memos

• Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools and forklifts.

• Ability to work overtime as necessary

GNC Holdings, LLCis an Equal Opportunity Employer